Arshad Hussain

Assistant Front Office Manager - Cinnamon Life Integrated Resort Colombo, Sri Lanka (Preopening)

April 2022 – Present

Lead pre-opening efforts, working with cross-functional teams to build efficient front-of-house operations and guarantee a seamless transition to hotel opening.
Implement Front-Office systems and technology, such as Opera Cloud, Simphony POS, and Moxlink (Baggage Handling System) while guaranteeing smooth integration and employee training.
Implemented Front Office SOPs, Job Descriptions, Policies and procedures, service standards, staff development, and training programs, and managed scheduling for the entire team.
Overseeing the Hotel signages internal and external and maintaining the Critical Path Worksheet to ensure efficient operations.

Achievements: -

Duty Manager - Shangri-La Colombo, Sri Lanka - Oct 2017 – April 2022

I began as a Service Leader during its preopening period and was subsequently promoted to Duty Manager during my four-and-a-half-year tenure.

Assisting with the management of the team, setting objectives, improving processes and policies, probationary reviews, appraisals, and training.
Overseeing and monitoring front desk daily operations, ensuring the team’s productivity and efficiency of all processes, and creating a positive work environment.
Keeping track of monthly and yearly goals.
Room compliance to HQ audit objectives.
Generating high revenue by upselling rooms.
Handling guest complaints if they have not been dealt with by team members and providing a rapid solution.
Responsible for the utilization of the grandmaster and emergency keys while on duty.
Managing, recording and promptly resolving issues or emergencies that arise.
Conducting the night audits of the day's activities.

Achievements: -

Appreciation for going beyond the call of duty to ensure Shangri-La Hotel resumes its operation back in a smooth manner – July 2019
Appreciation for the Customer Delight program – November 2019, January 2019, August 2018, July 2018, June 2018, May 2018
Appreciation for the highest upsell revenue and the Rising Star for generating the highest revenue – November 2019, March 2019, May 2018
Appreciation for Highest golden circle en-roller – January 2020, December 2019, November 2019

Guest Service Executive / Guest Service Officer - Cinnamon Grand Colombo, Sri Lanka - Sep 2015 – Oct 2017

Commis – 3 / Trainee (Pastry Kitchen) - Cinnamon Grand Colombo, Sri Lanka - Jan 2012 – Sep 2015

Assistant Accountant, Studio Photographer, and Graphic Designer

Perfect Digital Imaging Services (Pvt) Ltd., Colombo, Sri Lanka - May 2006 - Oct 2010

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