Aseel Alazzawi

Motivated healthcare and patient service professional with experience in medical call center support, CRM quality checks, EPIC, and high-volume client-facing operations. Skilled in patient communication, appointment coordination, case routing, team support, and maintaining accuracy in fast-paced environments. Brings strong bilingual communication in Arabic and English, with proven experience supporting high-profile operations across the UAE, including major events such as the Formula 1 Abu Dhabi Grand Prix and Coldplay.

Seeking growth in the field of medicine, with a focus on patient coordination, diagnostic support, clinic operations, lab work, and delivering a smooth patient experience.

Access to Care Specialist at Cleveland Clinic Abu Dhabi (2026-04 – Present)

• Schedule appointments, medical tests, and resolve queries for patients in a professional manner while managing confidential patient information.
• Support Arabic/English communication needs for patients and families across appointments, inquiries, and rapidly resolve emergencies.
• Log call details, follow-ups, patient complaints, and services using EPIC.
• Raise CRMs internally or coordinate with other departments to resolve scheduling, availability, and communication issues.
• Review CRMs of other agents to ensure their accuracy and completeness before routing to the relevant department.
• Manage urgent/high-pressure calls while maintaining clear, empathetic standards.
• Assisting my manager with additional tasks such as reviewing and accepting time-card changes in between calls.

Yas in Schools Associate at Yas in Schools – Yas Marina Circuit, Abu Dhabi (2024-04 – 2026-02)

• Led and delivered workshop activities for groups of up to 140 students during onsite and offsite programs.
• Coordinated school visits, schedules, logistics, staffing needs, activity planning, and post-event reporting.
• Trained and supported team members to deliver consistent guest-facing workshops.
• Managed student movement, pitlane escorting, and guest support during F1 Abu Dhabi Grand Prix operations.
• Supported access control, ticket scanning, guest queries, and issue resolution during high-volume event days.
• Operational and Technical support for production equipment during workshops, to keep activities running in case of issues or malfunctions.

Customer Service Agent, F1 Abu Dhabi Grand Prix at Yas Marina Circuit (2023-12 – 2023-12)

Medical Laboratory Technologist Intern

• Spectrophotometer Analysis
• Hematology Analyzer for bloodwork
• Hormone Analyzer LIHA-A10
• Electrophoresis for molecular separation
• ELISA for antibody and enzyme testing

Events Experience

• Coldplay – Zayed Sports City
• Hans Zimmer – Etihad Arena
• In Yas Marina Circuit
• Yas in Schools National Finals
• Autonomous Racing League
• TrainYas (Health and Fitness)

B.Sc. in Medical Laboratory Technology – Al Noor University, Iraq