Ayman Adai

A combination of factors including; a variety of titles held in the past, extensive customer service experience, and an innate sense of adapting to an independent or team-oriented environment leads me to believe that I would be a great fit for the position being offered. The positions that compose my employment history and formal education have exposed me to many key facts of running and working in a healthy, prospering business environment. In return, it has made me knowledgeable in areas, but not limited to, OD structure, MIS reports, training, retention, hiring, performance management, operations, employee relations, quality customer service, and management.

Prime examples of titles held at Dubai Islamic Bank would validate the previously mentioned. I am a reliable employee, with an ability to communicate with both my co-workers and customers professionally, efficiently, and with a great team-oriented attitude. Thus, my work experience will help me achieve all goals expected of me.

WORK EXPERIENCE

Dubai, UAE

Dubai Islamic Bank

Senior Officer - HR Generalist

2017 - Present

• Act as a focal point of contact between Business lines and HR COEs to broker HR service delivery to meet a wide range of business needs efficiently and effectively.
• Undertake complex consulting and project-based work that is intended to further strategies Business initiatives to increase the organization efficiency.
• Cascade the HR strategies/initiatives across the assigned departments in order to meet the HR management and organization goals
• Works with the business to develop the appropriate resourcing strategy to bring in the best talent across all groups and functions.
• Build and maintain strong relationships with the business to understand and translate the business needs into suggested solutions in order to improve the HR services & deliverables.
• Works closely with the business to define and address overall performance issues or gaps impacting the success of business performance and/or strategy.
• Analyze and review business requests / HR documents /staff cases and provide necessary feedback with recommendations to HR COEs.
• Provide a high-level consultancy to facilitate change requested by the business in order to support them in implementing the business initiatives to enhance the organization/department efficiency.
• Review and understand the business restructure requests, provide the HR expert advice in terms of capacity planning and layering to ensure the business workforce has the right size and agility, and work with the COEs to ensure smooth implementation.
• Conduct bi-weekly meetings with business leaders and provide HR advice where necessary.
• Partner with L&D to monitor and assist the implementation of Hi-potential and Leader Development programs.
• Reskilling and upskilling: identify training needs and assist the L&D function in aligning training programs with business objectives.
• Create, develop and maintain the HR-Business monthly dashboard.
• Provide necessary MIS reports/dashboards to line manager on a periodic basis to discuss the projects/initiatives progression.
• Ensure compliance with the approved policies, procedures, SLAs, and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensures the communication and implementation of Employee Relations policies in business areas i.e. absence management, disciplinary, and dispute resolution.
• Conduct face-to-face exit interviews with leavers, document the findings and provide feedback to the business as well as to our HR COEs.
• Review team performance and deliverables in line with the approved KPI’s to ensure meeting desired objectives.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures, and SLAs of the department.

Job Complexity

• Ability to build a strong rapport with HR stakeholders
• Ability to analyze and resolve complex issues.
• Ability to negotiate and influence at all levels
• Ability to understand business needs and recommend solutions 
• Ability to understand & interpret local labor laws and regulatory requirements.
• Ability to understand different HR policies, procedures and processes.
• Ability to understand and implement HR projects and initiatives. 
• Ability to manage conflicts and grievances 

Dubai, UAE

Dubai Islamic Bank

Senior Training Officer

2011 – 2017

• Ensuring and providing the L&D management with a various MIS related to training on monthly, quarterly, bi-annually and yearly basis including the Central Bank report, business and management request.
• Conducting a training needs analysis based on the position responsibilities and preparing the annual training plan.
• Performing and balancing a reconciliation based on the nature of transactions in the relevant general ledger. 
• Supporting the department with all the assigned projects including the upcoming, through attending the meetings, preparing BRDs and do a follow up with the concerned department on monthly basis to complete and implement the projects.
• Sourcing, meeting and assessing the appropriate training resources and trainers in order to deliver the training that is required to fill in all figured gaps.
• Planning, organizing and directing all activities as required for the full implementation of the program/project goals and objectives.
• Follow the fourth level of Kirkpatrick's Four-Level Training Evaluation Model to ensure participates are in the right path and utilized the most out of the training sessions.
• Developing effective induction programs; e.g. deliver the induction course about how to use the OLM program of HR department & English banking courses.
• Following up trainee's attendances and absences along with their managers and serve as the liaison among the concerned parties in terms of training activities.

Dubai, UAE

Snapshot Consultancy & Training

Admin & Trainer

2007 - 2011

• Administrator for DIB training branch simulation 
• Translating all the training materials needed (English Banking and IC3) for fresh candidates. 
• Handling all business matters between Snapshot and DIB HR Department. 
• Engaging and facilitating the respective business with Organization Design restructuring exercises and capacity planning by monitoring their productivity and targets as per approved strategy across the portfolio. 

Dubai, UAE

Freelance

2008 - 2010

• Translator - Worked as a freelance translator for Abu Dhabi Channel translating political series called “View Point”. And translating universities projects for yet-to-graduate students.
• MS Office – Excel Advanced Instructor - Delivering advanced excel training to Ministry of Energy Staff in Dubai, special economists / 3 Batches / in Trade Center for 9 days.

Dubai, UAE

Dalmook Mohammed Dalmook (Attorneys & Legal Consultants)

Translator

2007

• Translating & responding emails/letters from the client.
• Make sure to archive all case electronically and physically in well and consistent manner.
• Conducting initial interviews for fresh candidates & verifying their qualifications. 
• Ensuring all computers and networks are well maintained and running smooth.

2021

Dubai, UAE

CHRP – Certified Human Resources Professional American Institute of Business & Management

2020

Dubai, UAE

SHRM – Society of Human Resources Management – On Progress Morgan International

2020

Dubai, UAE

Certificate in Advanced Presentation Skills Human Development Solutions

2017

Dubai, UAE

Certificate in Organizational Design Fundamental Naomi Stanford Caliber Consulting

2015

Dubai, UAE

Certificate in Professional Training and Development Meric Training & Counseling

2015

Dubai, UAE

Certificate in Microsoft Excel Dashboard Reporting Lynchpin Training

2011

Dubai, UAE

Diploma in Human Resources/ Cambridge Colleague International, Knowledge village

2006

Tripoli - Lebanon

Certificate in Microsoft Certified System Engineering (MCSE) Canadian-Lebanese Group

2005

Aleppo, Syria

B.A. in English Language & Literature University of Aleppo, Syria

2005

Aleppo, Syria

Interpersonal skills for Success in Business & Business Communication -

London College of Management (LCM)

2004

Aleppo, Syria

A+ Computer Maintenance Al-Kindi Institute