Azadeh Kaidi

To be absorbed by a dynamic and reputed organization in order to achieve sustained growth and recognition and to be a contributing team member where my abilities and experiences in the customer oriented field can be a significant factor in helping achieve the company.

Sr. Processor, Trade Service Centre at Commercial Bank of Dubai (2011-12)

• Receive all documents related to Import LC and inward collection and ensure safe custody of original documents.
• Release trade documents to clients post checking all necessary approvals obtained in system.
• Conduct physical balancing and proper house-keeping of all records.
• Monitor work flow system and ensure that all customer requests are processed within SLA, thereby customers receive efficient and quality service.
• Handle all customer queries related to import document and ensure proper response provided within the agreed SLA.
• Reconciliation of import document and report all pending items to team leader.
• Attend to all customer complaints and take immediate remedial action. Ensure such complaints do not recur.
• Meet turnaround times as per the service level agreement and productivity standards.
• Organize work flow to achieve maximum productivity.
• Processing, Printing and Releasing of Letter of Guarantee/Amendments.
• Responds to telephone inquiries and assists in solving questions related to the status of Letter of Guarantees or Amendments.
• Maintains files and other classified or indexed records arranged systematically according to an established system.

Regional Secretary at Bank Melli Iran - Dubai, UAE (2007-01 – 2011-12)

• Inter-Office communication
• Managing purchasing activities
• Expense tracking
• Setting appointments with bank officials
• Drafting letters and Memos to branches
• Attend to Manager calls and schedule meetings

Bachelor of Science in Information Systems and Technology (2015-01 – 2015-12)