Sr. Processor, Trade Service Centre at Commercial Bank of Dubai (2011-12)
- Receive all documents related to Import LC and inward collection and ensure safe custody of original documents.
- Release trade documents to clients post checking all necessary approvals obtained in system.
- Conduct physical balancing and proper house-keeping of all records.
- Monitor work flow system and ensure that all customer requests are processed within SLA, thereby customers receive efficient and quality service.
- Handle all customer queries related to import document and ensure proper response provided within the agreed SLA.
- Reconciliation of import document and report all pending items to team leader.
- Attend to all customer complaints and take immediate remedial action. Ensure such complaints do not recur.
- Meet turnaround times as per the service level agreement and productivity standards.
- Organize work flow to achieve maximum productivity.
- Processing, Printing and Releasing of Letter of Guarantee/Amendments.
- Responds to telephone inquiries and assists in solving questions related to the status of Letter of Guarantees or Amendments.
- Maintains files and other classified or indexed records arranged systematically according to an established system.
Regional Secretary at Bank Melli Iran - Dubai, UAE (2007-01 – 2011-12)
- Inter-Office communication
- Managing purchasing activities
- Expense tracking
- Setting appointments with bank officials
- Drafting letters and Memos to branches
- Attend to Manager calls and schedule meetings
