Badie Badie

Experienced professional with a strong foundation in hospitality and service expertise, adept at staff training and mentorship to foster team growth. Skilled in conflict resolution, upselling strategies, and revenue enhancement, with a focus on health, safety, and hygiene compliance. Demonstrates exceptional multitasking abilities in fast-paced environments while maintaining cultural awareness to deliver outstanding guest experiences.

F&B Trainer - P.F. Changs (Alshaya Group) - Dubai, U.A.E.

(2024-03 - 2026-05)

• Assisted in training new team members on brand-specific service protocols and menu knowledge.
• Performed regular evaluations on team performance and provided helpful feedback to uphold service standards.
• Supported workshops on upselling techniques and guest engagement to enhance revenue.
• Worked with management to revise training materials and improve onboarding processes.
• Helped implement an e-learning platform to make training resources more accessible.
• Encouraged active participation during discussions to foster interaction among attendees.
• Organised team-building activities to enhance overall morale and collaboration.
• Aided in developing employee skills through effective training programmes.

Sr. Server - F&B - P.F. Changs (Alshaya Group) - Dubai, U.A.E.

(2021-01 - 2024-03)

• Cultivated positive relationships with regular customers to support loyalty to restaurant.
• Improved customer satisfaction through attentive and professional service.
• Maintained a friendly demeanour while managing multiple tables effectively.
• Collaborated with kitchen staff to assist with dietary requirements of customers.
• Provided high-quality dining service in a bustling environment.
• Supported shift lead in coordinating section assignments and facilitating communication between kitchen and front-of-house.
• Addressed guest concerns promptly and professionally to enhance customer satisfaction.
• Guided junior staff on table management and service etiquette.
• Assisted team members by delegating tasks to improve productivity.

Counter Sale Staff - NTDE (National Trading & Development Est.) - Dubai, U.A.E.

(2018-11 - 2020-11)

• Greeted guests warmly to ensure a positive first impression.
• Supported new staff members in their training to enhance skill development.
• Provided on-time service to ensure customer satisfaction.
• Delivered personalised customer service by identifying client needs and making product recommendations.
• Handled daily cash and credit transactions using POS systems with high accuracy.
• Maintained organised product displays and tracked inventory levels to ensure stock availability.
• Contributed to monthly sales targets through effective upselling and product knowledge.
• Entered garment details and fabric information into the system.
• Assisted team members by delegating tasks to improve productivity.

Housekeeping Supervisor - Hilton Hotels - Dubai, U.A.E.

(2016-03 - 2018-11)

• Supported teamwork initiatives among housekeeping staff to create a positive work atmosphere.
• Assisted in training staff to enhance service quality and ensure consistency.
• Upheld hygiene standards to contribute to guest satisfaction.
• Aided in maintaining cleanliness by adopting new cleaning protocols.
• Oversaw daily housekeeping tasks to ensure compliance with hospitality standards.
• Performed room inspections to confirm cleanliness and setup prior to guest arrivals.
• Coordinated team schedules and facilitated performance reviews and training.
• Monitored inventory for linens, guest amenities, and cleaning supplies.
• Streamlined housekeeping processes to enhance efficiency and improve guest satisfaction.
• Facilitated communication between housekeeping staff and front desk personnel for better teamwork.
• Supervised team in deep cleaning tasks, creating a more welcoming environment for guests.
• Enforced strict access protocols to maintain safety and security of guest property.
• Managed a team of housekeepers to ensure timely room cleaning and turnover.
• Monitored compliance with health and safety regulations regarding cleaning chemicals and equipment.
• Coordinated with front office and engineering to resolve room status discrepancies and maintenance issues.
• Provided coaching to team members to enhance efficiency and attention to detail.

Housekeeping Team Leader - Hilton Hotels - Dubai, U.A.E.

(2015-01 - 2016-02)

• Streamlined housekeeping processes to enhance efficiency and improve guest satisfaction.
• Facilitated communication between housekeeping staff and front desk personnel for better teamwork.
• Supervised team in deep cleaning tasks, creating a more welcoming environment for guests.
• Enforced strict access protocols to maintain safety and security of guest property.
• Managed a team of housekeepers to ensure timely room cleaning and turnover.
• Monitored compliance with health and safety regulations regarding cleaning chemicals and equipment.
• Coordinated with front office and engineering to resolve room status discrepancies and maintenance issues.
• Provided coaching to team members to enhance efficiency and attention to detail.

Housekeeping attendant - Hilton Hotels - Dubai, U.A.E.

(2013-05 - 2015-01)

• Provided exceptional service through quick responses to guest requests.
• Maintained cleanliness by performing daily vacuuming in all rooms.
• Ensured safety of guest belongings by adhering to strict lost-and-found procedures.
• Supported colleagues during busy periods to enhance team efficiency.
• Executed cleaning and sanitisation of guest rooms, including bathrooms, bedrooms, and living areas, in accordance with strict SOPs.
• Restocked room amenities and linens to promote a comfortable atmosphere for guests.
• Communicated any lost items or maintenance issues to the supervisor promptly.
• Respected guest privacy and security protocols while achieving high productivity levels.

High School Diploma - General Science - St. Convent High School & College (2010-02 - 2012-03)