Biju Bennet

Senior IT Infrastructure &

• Information Security Leader with nearly 18 years of experience across Network &

• Security Administration, IT Operations, Cloud, and Enterprise Infrastructure. Proven track record in designing, implementing, and governing large-scale IT environments, aligning technology strategy with business objectives. Strong expertise in end-to-end project delivery, cloud migration, data center operations, and supporting business-critical applications. Extensive experience leading IT Operations, Network Engineering, Cloud &

• Virtualization, and vendor partnerships in multi-entity organizations. Hands-on leadership in Change Management, IT Service Management (ITIL), Incident, Problem, Asset &

• Configuration Management. Recognized for strategic planning, execution excellence, and building high-performing technical teams. Collaborative, results-driven leader with a strong focus on service quality, resilience, and continuous improvement.

Infrastructure Manager - United Alsaqer Group - Abu Dhabi, UAE

(2007-03 - 2026-03)

Member of IT Management and Change Management Committees. Lead and manage enterprise-wide IT infrastructure covering on premise data centres, Microsoft Azure cloud, and 26+ branch locations. Own full responsibility for network, security, servers, cloud platforms, voice, and wireless infrastructure.

• Successfully led cloud migration of 40+ physical servers to Microsoft Azure, improving scalability and availability
• Managed VMware virtualized environments supporting mission-critical workloads
• Designed, implemented, and tested Business Continuity & Disaster Recovery (BC/DR) plans meeting defined RPO/RTO targets
• Govern risk management and vulnerability remediation using Splunk and Nessus
• Ensure infrastructure compliance with security benchmarks, regulatory requirements, and internal audit controls
• Lead vendor and reseller engagements, including ISPs, OEMs, system integrators, and cloud partner
• Oversee enterprise Cisco networking and security operations, including LAN, WAN, WLAN, and firewall environments
• Enforce identity, access, and account management aligned with security and compliance best practices
• Implement and maintain disaster recovery, backup, and data retention policies
• Monitor and manage Network and security platforms using Nessus, OpManager, PRTG
• Monitor and manage Arbor APS-2800 for DDoS protection of private cloud
• Monitor and manage Service Desk operations and escalated incidents
• Act as final escalation authority for critical infrastructure and security incidents
• Manage OS patching, system hardening, backups, and platform upgrades
• Lead IT outsourcing contracts, ensuring SLA adherence across network, data centre, desktop, and helpdesk services
• Govern supplier performance, contract utilization, and service quality
• Mentor teams through performance improvement plans, SOPs, SLAs, KPIs, and workload forecasting
• Managed data and voice circuits (IP VPN, MPLS, Leased Lines, ADSL, PRI) across data centres and 21+ branches
• Secured enterprise infrastructure using Palo Alto PA-1420 Core Firewall for server farms and user VLANs
• Secured enterprise infrastructure using Check Point CP9400 Perimeter Firewall for internet-facing services
• Secured enterprise infrastructure using Check Point CP1600 & CP1575, Fort iGATE 80F across branch LAN/WAN networks
• Implemented centralized web and URL filtering across group companies
• Configured and managed Cisco 9400 Core Switches and enterprise edge switching
• Configured and managed Cisco routers with BGP/MPLS connectivity
• Configured and managed Encrypted site-to-site VPNs for international branches
• Directed Cisco Call Manager 12.x for centralized telephony
• Recognized for building strong relationships with senior management and business stakeholders
• Coordinated with cross-functional teams for system upgrades and migrations

Network Lead - United Alsaqer Group - Abu Dhabi, UAE

(2017-01 - 2021-12)

Leadership & Governance role overseeing network operations and strategic initiatives.

• Lead and mentor network administrators and engineers
• Act as the technical escalation point for complex network issues
• Define network standards, policies, and best practices
• Coordinate with IT management, cybersecurity, and vendors
• Support audits, compliance, and governance requirements
• Design and maintain enterprise LAN, WAN, WLAN, and data centre networks
• Plan network capacity, redundancy, and high availability
• Lead network modernization, upgrades, and optimization initiatives
• Review and approve network designs and change requests
• Oversee daily network operations and performance monitoring
• Ensure uptime, SLA compliance, and proactive issue resolution
• Manage incident, problem, and change management (ITIL aligned)
• Lead root cause analysis and preventive actions
• Ensure secure network architecture and segmentation
• Oversee firewall policies, VPNs, and perimeter security
• Collaborate with InfoSec on vulnerability management and remediation
• Ensure compliance with security standards and internal policies
• Lead network-related projects (new sites, migrations, expansions)
• Manage ISPs, service providers, and network vendors
• Review technical proposals, BoQs, and implementation plans
• Ensure delivery within scope, timeline, and budget
• Maintain network diagrams, architecture documents, and SOPs
• Prepare technical reports and management updates
• Support disaster recovery and business continuity planning

Network Administrator - United Alsaqer Group - Abu Dhabi, UAE

(2007-01 - 2014-12)

• Manage, maintain, and monitor enterprise network infrastructure (LAN, WAN, WLAN)
• Configure and support routers, switches, firewalls, and load balancers
• Ensure high availability, performance, and security of network services
• Perform network troubleshooting, root cause analysis, and incident resolution
• Implement and manage VLANs, routing, switching, and IP addressing
• Monitor network performance using tools (SNMP, logs, NMS platforms)

Data Center Engineer - Hamilton Design International - Dubai, UAE

(2006-04 - 2007-04)

• Managed data center infrastructure including Liebert HIMOD cooling systems and UPS
• Administered Cisco 6509 Core and 3750 Edge Switching environments
• Managed enterprise WLAN with Cisco 5500 WLC and 100+ access points
• Supported file, print, and domain services
• Managed Fortinet and Cisco ASA firewalls across HO and branches
• Administered Active Directory, Exchange, Avaya Telephony, and Bosch Security Systems
• Completed major IT projects for UAE exchange & Ferrari World Abu Dhabi
• Delivered L1/L2 support for Windows-based enterprise environments
• Troubleshot desktops, peripherals, printers, and applications

Post-Graduation - Cloud Computing - Manipal Dubai Campus

Bachelor's - Computer Science - William Carey University

Diploma - Computer Engineering - University of Kerala