Bilawal Riaz

Dedicated, disciplined, and SIRA-licensed Security Professional with over 4 years of comprehensive experience within the United Arab Emirates security sector. Highly proficient in CCTV surveillance monitoring, strict access control enforcement, and emergency response protocols. Recognized for outstanding situational awareness, exceptional professionalism, and the tactical ability to maintain rigorous safety and security standards in high-pressure environments.

Combines protective vigilance with a strong background in customer service and hospitality management to deliver a safe, welcoming, and premium experience for residents, corporate staff, and international visitors.

Security Guard / Officer - Star Security Services - Palm Marina, Palm Jumeirah, Dubai, UAE

(2022-04)

• Access Control & Management: Efficiently managed strict access control gates and entry points, verifying and logging all visitors, contractors, and vehicles to prevent unauthorized intrusion.
• CCTV Surveillance Monitoring: Monitored active CCTV multi-screen operations, proactively detecting suspicious behaviors, tracking security anomalies, and ensuring continuous site breach prevention.
• Emergency Protocol Execution: Responded dynamically to physical alarms, environmental incidents, and critical emergencies in strict accordance with SIRA regulatory safety frameworks.
• Risk Assessment & Patrols: Conducted thorough and scheduled perimeter patrols across designated facility zones to check locks, inspect gates, and neutralize potential physical risks.
• Guest Relations & Safety Maintenance: Preserved a peaceful, hazard-free, and professional environment for high-profile residents, site staff, and executive visitors.
• Specialized Transport Operations: Safely operated club cars and guest buggies (4 years of experience) for secure, controlled passenger transit across expansive marina facilities.

Customer Service Representative - Casa Blanca Guest House - Islamabad, Pakistan

(2018-01 - 2020-12)

• Front Desk Operations: Seamlessly managed daily front desk activities, including guest registration, advance room reservations, check-ins, and financial check-outs.
• Inquiry Resolution: Acted as the primary point of contact for customer complaints and inquiries, resolving concerns efficiently to elevate overall client retention.
• Inter-Departmental Coordination: Collaborated directly with maintenance, safety, and housekeeping teams to ensure immaculate facility upkeep and operational fluidity.
• Guest Satisfaction: Maintained an upscale hospitality atmosphere by delivering empathetic, prompt, and top-tier customer services.

Higher Secondary School Certificate (HSSC) / FSc Pre-Medical - Board of Intermediate and Secondary Education (BISE), Pakistan (2016)

Secondary School Certificate (SSC) / Matriculation - Board of Intermediate and Secondary Education (BISE), Pakistan