Brenda Judaval

I am a highly organized and personable administrative professional with over 9 years of experience in customer service, office coordination, and front-desk operations. Proven ability to manage office workflows, support executive teams, and deliver exceptional service to clients and stakeholders. Adept at multitasking, problem solving, and maintaining a calm, professional demeanor in fast paced environments.

I take pride in my ability to maintain a positive attitude while managing high workloads and meeting performance targets.

Email and Ticket Support: Respond promptly and professionally to customer inquiries received through phone, email or online ticketing systems.

Order Processing: Manage and process orders, quotations, returns, renewals, cancellations, & payments (credit cards) using SAP & CRM.

Trade and Distribution Support: Coordinate with institutions, and distributors to ensure accurate delivery and billing. Create invoices, credit memo and debit memo. Also, provide replacements. Trained new employees with the process.

Issue Resolution: Investigate and resolve order discrepancies, access problems, and billing concerns efficiently.

Collaboration: Work closely with internal departments (sales, amazon providers, logistics, finance, printers, freight forwarder like FedEx, UPS, DHL, USPS) to address trade-related issues and ensure customer satisfaction.

Quality and Compliance: Follow company policies, maintain confidentiality. Coordinating meetings and appointments. Generated daily reports and maintained data accuracy across internal systems.

Graduated in Bachelor of Science in Office Systems Management from College of Business Administration. I was Graduated last 2017 at Negros Oriental State University, Philippines.