Bushra Mohseen

To obtain a position in Freight Forwarding, Logistics, Shipping, or Operations within a reputable company in the GCC, where I can utilize my extensive experience in international freight operations, shipment coordination, documentation, customer service, and coordination with shipping lines and carriers. I aim to contribute my practical experience and strong communication skills to support efficient operations and build long-term professional relationships with customers and business partners.

Self-Employed / Independent Professional at Self-Employed (2017-12 – Present)

Managed independent work and day-to-day business activities.

• Communicated with customers and service providers
• Handled administrative tasks, documentation, and correspondence
• Used computer applications for data entry, communication, and record keeping
• Developed customer service, organization, and time-management skills
• Managed multiple responsibilities independently and worked effectively under pressure

Operations Executive at Panalpina World Transport (2004-01 – 2017-12)

Managed daily freight forwarding operations and shipment follow-up.

• Coordinated international import and export shipments with customers, carriers, and shipping lines
• Entered and updated shipment information in the company's tracking and operations systems
• Monitored shipment status, schedules, delays, and delivery requirements
• Prepared and reviewed shipping and operational documentation
• Handled daily emails and fax communications and responded to customer inquiries
• Maintained good working relationships with customers, shipping lines, carriers, and overseas offices
• Followed up on operational issues and coordinated solutions when required
• Managed multiple shipments and priorities while working under pressure
• Provided timely shipment updates and maintained accurate operational records

Operations Executive - Wipro Account Project at Panalpina World Transport (2004-01 – 2017-12)

Managed and monitored all Wipro shipments from the country of origin to Saudi Arabia, ensuring end-to-end coordination from the supplier and port of loading through the port of discharge to Wipro's warehouses.

• Coordinated shipment activities with suppliers, shipping lines, carriers, and other parties involved in the transportation process
• Followed up on shipments from origin until final delivery to Wipro warehouses
• Monitored shipping schedules, port activities, shipment status, and delivery arrangements
• Followed up on original shipping and commercial documents to ensure they reached the required destination in a timely manner
• Maintained continuous shipment follow-up to ensure cargo was delivered safely and according to schedule
• Prepared daily shipment movement and status reports for the Wipro account
• Updated and maintained accurate shipment information in Panalpina's tracking and operations system
• Enabled Wipro to monitor and track its shipments directly through Panalpina's system without the need for frequent telephone follow-up
• Communicated directly with Wipro when changes, delays, or new instructions required immediate attention
• Maintained effective coordination and communication between Wipro, suppliers, shipping lines, carriers, and Panalpina's operational teams

Operations Executive - Byrnecut Offshore Mining Co. Account Project at Panalpina World Transport (2004-01 – 2017-12)

Managed and monitored shipments for Byrncut Offshore Mining Co. from the country of origin to Saudi Arabia, providing end-to-end operational follow-up from suppliers and the port of loading through the port of discharge to final delivery at the company's warehouses.

• Coordinated shipment activities with suppliers, shipping lines, carriers, and other parties involved in the transportation process
• Followed up on shipments from origin through the port of loading and port of discharge until final delivery
• Monitored shipment schedules, cargo movements, and delivery arrangements
• Followed up on original shipping and commercial documents until receipt at the required destination
• Prepared daily shipment movement and status reports
• Updated and maintained accurate shipment information in Panalpina's tracking and operations system
• Enabled the customer to monitor shipment status through Panalpina's system without the need for frequent telephone follow-up
• Communicated directly with the customer regarding shipment changes, delays, or new instructions
• Coordinated effectively between the customer, suppliers, shipping lines, carriers, and Panalpina operational teams
• Ensured continuous follow-up of shipments until safe and timely delivery to the customer's warehouse
• Managed multiple shipments simultaneously while maintaining accuracy, timely communication, and high-quality customer service

Operations Executive at Water Ways Co. (2001-03 – 2003-08)

Role: Freight Forwarding, Shipping & Customs Clearance. Managed daily freight forwarding and logistics operations and coordinated international shipments from origin through final delivery.

• Maintained and updated shipment information in company systems, monitored shipment movements, and provided timely shipment status updates to customers
• Received Delivery Orders (DOs) from shipping lines and shipping documents from suppliers
• Coordinated with shipping lines, suppliers, customers, carriers, customs brokers, and other parties involved in the transportation process
• Collected freight and handling charges from customers and ensured timely remittance of collected amounts to Water Ways
• Followed up on customs clearance procedures and final delivery requirements for DDP and DAP shipments
• Worked with shipments under various Incoterms, including DDP, DAP, DDU, CIF, CFR, FOB, and EXW
• Coordinated the required shipping, commercial, and customs documentation according to the applicable shipment terms
• Followed up on shipment schedules, port activities, customs clearance, delivery arrangements, and other operational requirements
• Handled daily emails, correspondence, and customer inquiries and responded promptly to operational requests
• Maintained accurate shipment records and documentation throughout the freight forwarding and customs clearance process
• Built and maintained strong professional relationships with customers, suppliers, shipping lines, carriers, and service providers
• Managed multiple shipments and operational tasks simultaneously while working under pressure and maintaining accuracy and timely follow-up

Translator & Customs Classification Assistant at Rakh'a for Custom Clearance (1999-01 – 2001-02)

• Translated commercial, shipping, and customs-related documents
• Assisted with customs classification and HS Code identification
• Prepared and reviewed customs clearance documentation
• Communicated with clients regarding documentation and customs requirements
• Checked documents for accuracy and completeness
• Assisted with customs clearance procedures and related administrative activities

University Diploma in English Language and Translation

Computer Studies – Khartoum Institute of Computer Science