Calvin Soila

Dedicated Customer Service professional with over 7 years of experience in service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

ADMINSTRATIVE ASSISTANT 2020 - 2022

Sambharaya Rajayya Cleaning Services, Dubai

-Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

-Restocked supplies and submitted purchase orders to maintain stock levels.

-Executed record filing system to improve document organization and management.

-Screened visitors and issued badges to maintain safety and security.

-Managed relational database to store information for reference, reporting and analysis.

CUSTOMER SERVICE ASSISTANT 2018 - 2019

Bahari Beach Resort, Kenya

-Provided primary customer support to internal and external customers.

-Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.

-Introduced customers to resort amenities with pleasant and helpful demeanor.

-Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting

CUSTOMER SERVICE ASSOCIATE 2016 - 2018

Sunrise Resort Apartments and Spa, Kenya

-Developed and actualized customer service initiatives to decrease wait times.

-Executes excellent sales floor merchandising and selling.

-Maintained a clean personal appearance, modeled store outfits when working in resort environment setting and wore uniforms per company policy.

-Collected customer feedback and made process changes to exceed customer satisfaction goals..

CUSTOMER SERVICE OFFICER 2015-2016

Mzima Hardware and General Merchants, Kenya

-Receive payment by cash, check, credit cards, vouchers, or automatic debits

-Issue receipts, refunds, credits, or change due to customers

-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

-Collected customer feedback and made process changes to exceed customer satisfaction goals.

-Promoted company brand and unique offerings through personalized customer service.

TECHNICAL UNIVERSITY OF MOBASSA, KENYA

2016 - 2019

Diploma in Catering and Accommodation Management CERTIFICATIONS

Knowledge Point Institute, Dubai

CNA - Nursing Assistance

Technical University Mombasa, Kenya

Certificate in Catering

Christ the King Computer College, Kenya

Certificate in Computing

2020 2014 - 2015

2013 - 2014