CRM | Office Administration |EA
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Results-driven Office and Customer Relationship Manager with over 10 years of experience enhancing customer satisfaction, retention, and operational efficiency across retail, energy, and FMCG sectors. Proven success in leading teams, managing key client accounts, and implementing customer experience strategies that drive business growth and loyalty. Skilled in CRM systems, process optimization, and staff development.
Based in Dubai, open to relocation, available for both onsite and remote opportunities.
Visa: Tourist Visa – Available to join immediately | Salary: Open/Negotiable
With extensive experience as an Executive Assistant and in client account management across manufacturing, food & beverage, and renewable energy sectors, I have provided high-level support to senior leadership while driving operational efficiency and business growth. I have managed complex schedules, travel logistics, and executive correspondence, ensuring seamless daily operations. Alongside EA responsibilities, I have overseen key client portfolios, implemented CRM initiatives to enhance retention and loyalty, and led teams to deliver high-quality service.
Proficient in MS Office Suite and Google Workspace, I excel in data analysis, process optimization, invoicing, and reporting, while also coordinating HR and administrative functions. My experience combines strategic planning with hands-on operational execution, enabling senior leadership to focus on business growth while maintaining exceptional service standards.
Batchelors Degree in English & Historical Research
Certificate in Customer Relationship Management
