Chaimae Fegour

Languages Teacher | Hospitality Operations | Duty Manager | Training Coordinator | Administrator

كفاءة

Dubaiعضو منذ ٣ أغسطس ٢٠٢٦

Guest RelationsFront Office OperationsOffice Administration

وظّف هذا الشخص

أرسل عرض عمل مباشرة لهذا المرشح

Guest RelationsFront Office OperationsOffice Administration

نبذة

Dynamic and guest-oriented hospitality professional with over 6 years of progressive experience in luxury hotel environments, including Le Royal Meridien. Proven track record in front office operations, guest relations, training coordination, and duty manager. Known for delivering exceptional service, driving team performance, and ensuring operational excellence.

الخبرة

Languages Teacher - Arabesque - Dubai, United Arab Emirates

(2025-01)

Delivered engaging and personalized instruction in Arabic, English, and French to students ranging from 4-year-old children to adult learners. Designed age-appropriate lesson plans, assessed learning progress, and adapted teaching methods to accommodate diverse learning styles, resulting in improved language proficiency, student engagement, and academic performance while fostering a positive and inclusive learning environment.

Training Coordinator - Le Royal Meridien Beach Resort & Spa - Dubai, United Arab Emirates

(2022-05)

Led and managed a team of 80+ associates by delivering comprehensive training, coaching, and mentorship to ensure full compliance with Marriott International and Forbes Five-Star standards. Fostered a high-performing, service-driven team dedicated to consistently exceeding guest expectations and delivering exceptional luxury hospitality experiences in Dubai.

Led key training and leadership development initiatives aligned with Marriott's standards.
Monitored compliance for core, brand, and onboarding trainings in collaboration with HR.
Utilized digital learning platforms to track progress and measure training ROI.

Acting Duty Manager - Le Royal Meridien Beach Resort & Spa - Dubai, United Arab Emirates

(2023-10 - 2024-12)

Directed daily hotel operations while leading cross-functional teams to consistently deliver Marriott International and Forbes Five-Star standards. Drove Guest Voice performance to an outstanding 90.8% YTD, enhancing guest satisfaction through proactive service recovery, operational excellence, and team coaching. Strengthened departmental collaboration, optimized service delivery, and fostered a high-performance culture that consistently exceeded guest expectations and business objectives.

Handled guest complaints with professionalism and ensured timely resolutions.
Conducted guest follow-ups and PR calls to drive satisfaction scores.
Maintained lobby presence and enforced safety, brand, and service standards.

Front Office Admin/Coordinator - Le Royal Meridien Beach Resort & Spa - Dubai, United Arab Emirates

(2023-06 - 2023-08)

Managed front office administration for a team of 80+ associates, overseeing attendance, payroll coordination, scheduling, and personnel records with a strong focus on accuracy and compliance. Controlled departmental budgeting, procurement, and inventory management, ensuring uninterrupted operations while maintaining cost efficiency and adhering to budget targets. Streamlined administrative processes, optimized stock levels, and supported operational excellence through effective resource planning and financial discipline.

Managed attendance, procurement, timekeeping, and budget tracking for Rooms Division.
Supported vacation and overtime planning in coordination with department heads.

Telephone Operator - Le Royal Meridien Beach Resort & Spa - Dubai, United Arab Emirates

(2021-04 - 2022-05)

Managed a high-volume switchboard handling 200+ inbound and outbound calls daily, ensuring prompt, professional, and accurate communication across all hotel departments. Coordinated and dispatched critical emergency responses, including fire alarms, lift entrapments, pool incidents, and other hotel emergencies, while maintaining strict adherence to safety protocols. Delivered seamless guest support, prioritized urgent situations effectively, and contributed to operational efficiency through exceptional multitasking, communication, and crisis management skills.

Operated switchboard and responded to guest inquiries swiftly and accurately.
Relayed messages and coordinated requests with relevant departments.
Ensured all guest interactions were logged per company SOPs.

Front Office Agent - Grandeur Hotel Al Barsha - Dubai, United Arab Emirates

(2019-07 - 2021-04)

Delivered exceptional guest service while managing front office operations for a 300+ room hotel, ensuring efficient check-ins, check-outs, room allocations, and guest requests. Built strong guest relationships through personalized service and proactive problem resolution, contributing to high TripAdvisor scores and overall guest satisfaction. Collaborated closely with Housekeeping, Engineering, and other departments to maximize room readiness, optimize occupancy, and ensure seamless daily operations in line with hotel standards.