Christian de Guzman

Front desk and customer service professional with 3+ years of experience in Dubai handling client inquiries, appointment bookings, and reception operations. Skilled in managing calls, emails, and WhatsApp communication while providing excellent customer service and maintaining smooth front desk operations.

Front of House / Sales at The Platform Studios (2022-01 – Present)

Managed high-volume client inquiries and provided exceptional customer service in a front-of-house sales environment.

• Managed high-volume client inquiries via phone, WhatsApp, and email, ensuring timely and professional responses
• Coordinated class bookings and appointment scheduling while maintaining accurate client records
• Assisted with client registration and membership updates to support smooth front desk operations
• Provided exceptional customer service and resolved client concerns professionally
• Supported daily administrative and operational tasks at the front desk
• Assisted in promoting memberships and packages, supporting monthly booking and sales targets

Sales Representative at Frontrow Enterprise Philippines Incorporated (2021-01 – 2022-01)

Worked with strategic accounts to develop marketing plans and participated in sales and channel development strategies.

• Work with strategic accounts and help them develop a marketing plan with clear objectives, for our mutual success
• Participate in sales and channel development strategies to assist the company in optimizing information related to the industry
• Self-manage the number of partners and customers in your pipeline in order to meet or exceed monthly sales volume requirements

Call Center Agent at Innodata Knowledge Services, Inc. (2015-01 – 2017-01)

Provided customer service and inter-departmental support through various communication channels.

• Responds to customers and inter-departmental business (emails and chats)
• Works to build customer confidence in the brand
• Scheduling and preparing email reports
• Resolves customer questions and issues
• Such additional work as maybe required by the employer from time to time under the terms and conditions, and according to the directions, instructions and control, of the employer

Bachelor of Arts in Business Administration – Bicol University (2010-01 – 2014-01)

Secondary School – Daraga National High School (2006-01 – 2010-01)