Senior Health Information Management (HIM) Coordinator - American Hospital - Dubai, UAE
(2017-07)
- Oversee and supervise the HIM team ensuring that tasks are accomplished to meet productivity goals, timelines and standards established by DHA and the facility.
- Manages data systems with outmost confidentiality and accuracy of patient medical records to meet desired outcomes.
- Facilitate and assist efficiency of Revenue Management Team and other related insurance providers, including release of records for treatment, payment and related operations in accordance with company and UAE regulations.
- Analyzes and audits medical records for accuracy and completeness, reaching out to the relevant and concerned teams (medical and non-medical) for incomplete documentation, corrections and clarifications pertaining to patients records.
- Liaises with medical staff and patients pertaining to the release of medical records either via call, emails, walk-in, and hard copies.
- Safeguards and protects patient's right to privacy ensuring that confidentiality protocols are adhered at all times.
- Handles complaints (medical and non-medical) ensuring standard operating procedures are followed in compliance with company and UAE regulations.
- Provides CD/email links for radiology images using Paxera and Virtru applications.
Sales Administrative Assistant cum Insurance Coordinator - Nexus Insurance Brokers LLC - Dubai, UAE
(2016-04 - 2017-07)
- Acquired quotations from various insurance providers.
- Processed and applied for life, medical (individual and group), property and liability insurance.
- Acquired pre-authorization for clinical procedures, claims and reimbursement processing and submission to insurance providers as well as follow-ups.
- Maintained master list for client applications and payables.
- Performs other administrative roles as deemed necessary.
Medical Records Officer - Vasan Eye Care - Dubai, UAE
(2014-10 - 2016-01)
- Audits medical records for completeness and accuracy
- Prepared patient charts for all admissions and surgeries.
- Coordinated with insurance team for compliance of medical claims, reimbursement, and resubmission.
- Issued medical reports and sick leave certificates.
- Completed submission of DHA Statistical Data
- Routine administrative roles and functions
Operating Room-Post Anesthesia Unit Nurse - Negros Oriental Provincial Hospital - Philippines
(2012-07 - 2014-07)
- Assisted in minor and major surgeries.
- Direct patient care and medication administration.
- Accurate and detailed medical documentation.
- Performed other nursing responsibilities as deemed necessary.
Project Nurse/Company Nurse - Hilmarc's Construction Corporation - Bangko Sentral ng Pilipinas - Philippines
(2010-12 - 2011-12)
- Attended all medical needs and concerns of site workers.
- Administered basic first aid.
- Liaised between hospitals, facility, and patients.
- Performed other medical duties as deemed necessary
Customer Care Associate - Teletech Holdings PH
(2008-10 - 2009-05)
Insurance Account
- Attended huge volume of calls and serviced callers.
- Quoted health/medical benefits as per system tools.
- Requested and sent pre-authorization/pre-approvals for medical procedures
- Analyzed claims submitted, rejected and resubmitted.
