July 24, 2021 – Present
Receptionist cum Customer Service Coordinator
Al Jabri Plastic & Paper Products Factory
Dubai Investment Park 2
- Main Job, Task, Duties and Responsibilities
- Manage a large number of incoming calls and inquiries as well as assist walk-in clients inquiring for a specific product requirement.
- Support the sales team from the Thermoforming and Flexible Packaging division in communicating and providing sales quotation to the clients.
- Create sales orders according to the designated division using the Focus software to ensure accuracy.
- Respond to complaints from customers and provide appropriate solution or alternatives, especially unforeseen delays on product delivery.
- Collaborate with the production team on product order follow-up, communicate with the clients regarding gate pass delivery approvals and prepare packing list for goods to be delivered.
- Attend exhibitions or events to help promote the company product and brand name. Assist in the preparation of promotional materials by ensuring the adequacy of sales-related products and catalogues.
- Preparing documents for exports deliveries (Preforma invoice, Packing list, Vat Invoice and etc.)
February 19, 2020 – May 21, 2021
Receptionist / Office Secretary of General Manager
Lulu Hypermarket Qusais
Al Qusais Dubai, UAE
- Main Job, Task, Duties and Responsibilities
- Take and relay messages.
- Deal with queries from the public and customers.
- Ensuring courtesy in all inbound and outbound calls.
- Ensure knowledge of staff movements in and out of organization.
- Monitor visitor access and maintain security awareness.
- Provide general administrative and clerical support.
- Handling HR/Accounts works assistance staff related.
- Prepare correspondence and documents.
- Receive and sort mail and deliveries.
- Making Quotation – Customer Inquiry
- Develop, create, transcribe and distribute the agendas, attachments, presentation quotations, tenancy agreements and minutes of the meeting.
- Maintain of office equipment’s including fax and copy machines etc.
- In charge of company bulletin, check memorandums and notices from group and all departments.
- Organize conference and meeting room bookings. - Co-ordinate meetings and organize catering.
- Schedule and Maintain appointment diary either manually or electronically.
- File documents accurately, Monitor, control inventory and order office supplies.
- Tidy and maintain the reception area.
- Answer and address incoming phone calls in a timely and polite manner.
- Clearly determine the purpose of the call, forward calls to appropriate person.
- Deal with queries and provide correct information.
- Sort and distribute incoming mail, Prepare outgoing mail for pick-up or courier.
- Take and deliver messages accurately and completely.
- Monitor people coming and going through the reception doors.
- Photocopy, Fax and collate documents.
- Maintain equipment and report any malfunctions.
December 28, 2019 – February 19, 2020
Reliever Receptionist
Lulu Group International
20A St., Al Qusais Dubai, UAE
- Main Job, Task, Duties and Responsibilities
- Attend to visitor and deal with inquiries on the phone and face to face.
- Prepare letters, documents and maintain records.
- Organize meeting, schedule appointments of CBD.
- Filling invoice from accounts.
- Encoding supplier’s name.
- Take messages and communicate it to concern person.
September 10, 2018 – December 27, 2019
Customer Service / Cashier Supervisor
Lulu Hypermarket Al Qusais Branch
Al Qusais Dubai, UAE
- Main Job, Task, Duties and Responsibilities
- Handle and resolve customer complaints.
- Motivate the POS staff and create team spirit among the team members.
- Record details of inquiries, comments and complaints.
- Communicate and coordinate with internal departments.
- Assist the Assistant Manager in assessing the effectiveness of Customer Service.
- Help and guide the checkout staff whenever required.
Supply information regarding the organization to the general public, clients and customers.
