Everlyne Njane

Dear sir/madam,

This application is for your company on customer service agent at your company.

In my experience that I have acquired in my recent work place is being a team player, more experience in Microsoft services such as Microsoft word, excel, power point, am also able to write report and be able to give feedback and also being able to handle different types of customers according to their own needs and specific needs, good follow up and tracking ability and also being safety sensitive according to where I am working.

In the experience I have acquired in the previous jobs is being able to work under minimal and no supervision, being able to build up a well detailed reports and information, stock taking and planning timely activities so as to ensure things are carried out at the specific time so as to ensure that there is no delay reducing work load and also enabling the company to work efficiently and also receiving calls and transferring them to their respective departments according to the customers’ needs or concerns.

I am happy and interested to impart and spread my knowledge that I have gained to help in achieving company vision and goals. I provide exceptional contribution to customer service for all customers.

I am a diploma graduate in secretarial course that includes typing, word processing, presentation, spreadsheet, IT security(cybersecurity) and office procedures. I have also diploma in customer service.

I am confident enough that I will contribute to my best ability towards company vision and goals. I have attached a resume for your further positive action. I hope you find my qualifications adequate to merit me the position.

Regards

Sincerely yours

Evelyne Njane.

• Welcoming and assisted customers with professionalism, ensuring a positive and smooth travel experience.
• Handling inbound calls and responding promptly to passenger inquiries, service requests, and complaints.
• Assigning staff members to their designated duties to maintain efficient workflow and coverage across departments.
• Supervising daily operations in the Special Handling Department, ensuring that passengers with reduced mobility, unaccompanied minors, and VIPs received appropriate support.
• Preparing detailed daily activity reports and maintained records for management review.

2025 April Akademikka Training Institute in Dubai Certificate of completion approved and attested by Dubai Government KHDA in “Airlines airports customer service basics”