HR & Admin Manager at Ladurée (2023-06 – Present)
Managing HR operations for this small company with responsibilities spanning administration, recruitment, and compliance.
- Setting up Head Office of the company in terms of administration, work flow and authorizations
- Creating HR systems accordingly to Saudi Arabia rules and laws
- Creating all company documentations, like policy, code of conduct, government relations
- Converting all work ethics and information flow from sister company in Dubai to comply with Saudi Arabia
- Recruitment, interview, job offering, visa process and onboard all staff
- Creating budget plan as working accordingly to it
- Successfully actions planning and strategy creating
- Holding full authority of the company
HR Manager/Consultant at SETEC (2022-12 – Present)
Handling HR-related duties for a small construction consulting company with close collaboration with operations and finance teams.
- Working closely with Operation Manager and CEO to handle every day HR related duties of this small construction consulting company
- Audit all data enters
- Handling recruitment and 3rd party relation
- Complying and adjust all company rules accordingly to Head Office and all international branches
- Support and solutions creating for all HR related issues
- Working closely with finance to comply with budget aims
Strategic Relations Manager at SkillMe Education Services (2021-07 – 2022-10)
Company representative in UK, managing student placement and business relationships with educational institutions.
- Company representative in UK, while studying and upgrading language skills
- Interviewing and directing students in desire subject
- Understanding and executing business needs of the company
- Training advisor and sales person
- Working closely with many universities and colleges across the country
Operation HR Manager at Quality Education Company (2019-03 – 2022-06)
Managing operational HR activities and team development while coordinating operational decisions and business requirements.
- Manages the growth and success of the team
- Coordinates activities that affect operational decisions and business requirements
- Responsible for the production, procurement, and planning of daily operations
- Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
- Manages the stock control, and checks that inventory records are accurate
- Creates a detailed schedule based on strict deadlines
- Makes sure the working environment maintains access to quality equipment
- Confirms that health and safety regulations are followed
- Provides guidance to employees
- Handling recruitment and 3rd party relation
- Recruitment, interview, job offering, visa process and onboard all staff
- Training and Employee Personal Development Plan (PDP) for those aspiring for progression
- Prepare budgets and targets for the H.R. operation
- Develop and keep current the Employee Company Handbook
- Design and implement company policies and procedures
- Keep up to date with Employment Law regulations and any changes
- Advise and guide Team Leaders and Managers on staff HR and performance issues
- Set out company hiring goals and objectives
- Plan and/or host workforce performance reviews and appraisals
- Employee engagement (having an open-door policy where staff feel free to come in for a chat and where they can feel free to discuss any issues they might have)
HR & Admin Manager at Erada Advanced Projects Company (2015-03 – 2019-06)
Comprehensive HR and administration management including recruitment, budget planning, policy development, and compliance.
- Handling recruitment and 3rd party relation
- Recruitment, interview, job offering, visa process and onboard all staff
- Training and Employee Personal Development Plan (PDP) for those aspiring for progression
- Prepare budgets and targets for the H.R. operation
- Develop and keep current the Employee Company Handbook
- Design and implement company policies and procedures
- Keep up to date with Employment Law regulations and any changes
- Advise and guide Team Leaders and Managers on staff HR and performance issues
- Set out company hiring goals and objectives
- Plan and/or host workforce performance reviews and appraisals
- Employee engagement (having an open-door policy where staff feel free to come in for a chat and where they can feel free to discuss any issues they might have)
HR Department Manager at CFP France BAT SA (2013-01 – 2015-01)
Managing HR operations including recruitment, budget planning, insurance administration, and SAP system data management.
- Recruitment and job offering for new employees
- Preparing Resources budget
- Keep on track of the programs offered at the accurate funds resources
- Follow-up, support and find solutions for all HR process
- Insurance, the provision of certificates and follow-up requests for different kinds of insurance, etc
- Update project locations on a daily basis to the portal system and submit it to the system SAP
- Insert attendance data of all branches of the company portal and submit it to the system SAP
- Audit all data enters by from HR on SAP system
Customer Service Supervisor at British Embassy of Visa Center (2009-01 – 2013-01)
Managing customer service operations with focus on query resolution, maintenance request tracking, and customer satisfaction.
- Day to day management of the Customer Service Help Desk mailbox, responding to straight-forward queries or directing customers
- Identifying and maintenance/ service requests in line with agreed deadlines for completion with service providers and keeping customers informed of progress
- Experience of delivering high quality, consistent customer service at all levels and being creative about solutions, but compliant with policies and processes
- Tracking works requests and ensuring works are completed satisfactorily in line with agreed priority timelines
- Coordinating prompt and effective action to resolve customer problems
