April 2022 to Present HSBC Middle East Limited. Dubai
Agile Project Manager/Scrum Master/Agile Coach
- Performing high-level project planning and scheduling
- Collaborating with the Solution Development Team and other appropriate stakeholders to create and agree with the Delivery Plan (the schedule of Project Increments and the Timeboxes within them)
- Monitoring progress against the baselined Delivery Plan
- Ensuring effective and timely communication and provision of information to project governance authorities (Business Sponsor, project board, steering committee, etc.)
- Management of risks/issues, escalating in a timely manner and removing impediments
- Monitoring and ensuring appropriate involvement and communication between required members of the multi-disciplinary Solution Development Team
- Facilitating scrum ceremonies like daily standups, backlog refinement, sprint planning, sprint retrospective and sprint review, to keep a current understanding of the team’s progress and issues, and to flag up to the team, where necessary, any important external issues that that team need to be aware of
- Build an Agile structure in a non tech and previously waterfall environment
- Agile coaching and mindset transformation
- Management of sprints in accordance with the scrum framework
- Using other Agile frameworks to manage projects where Scrum is not applicable
- Monitor team capacity and velocity, utilising the lessons learned each sprint for a more efficient delivery process
- Initiative reporting both from a sprint perspective and a wider overall program level
- Facilitating and leading Agile Masterclasses and workshops
- PI planning assistance
- Motivating and ensuring empowerment of the teams to meet their objectives
Dec 2021 to April 2022 Cognizant. London.
Scrum Master
- Scrum Master on government institution projects
- Coach team members on the best agile and scrum practices
- Facilitation of all the agile ceremonies
- Assist the product owner to refine and maintain the product backlog
- Encourage and facilitate continuous improvement of the delivery team
- Helping the product owner and development team to achieve customer satisfaction
- Lead the scrum and development teams in self-organization
- Remove impediments and coach the scrum team on removing impediments
- Resolve conflicts and issues that occur
- Help the scrum team achieve higher levels of scrum maturity
Sept 2020 to Nov 2021 With Intelligence. London.
Scrum Master / Product Manager
- Scrum Master for multiple scrum teams
- Product owner on a team
- Facilitate daily scrum stand-ups, sprint planning, sprint review and retrospective meetings
- Coach developers and product owners on Agile processes, including story point estimation
- Identify and remove impediments or conflicts that interfere with the team’s success
- Improve team culture and processes through sprint retrospectives
- Coach and mentor team members on agile standards and best practices
- Cultivate an environment of autonomy to allow delivery teams be self-organised
- Assist product owners in keeping a comprehensive refined product backlog
- Assist with internal and external communication to improve transparency
- Utilise the lessons from each delivery to strive towards increasing the value delivered
- Engage with fellow Scrum Masters to identify opportunities for improvement
- Have a good working understanding of collaborative Agile tools like JIRA
- Support off-roadmap change activities related to the product delivery/experience
- Support the delivery product roadmap activities
- Contribute to the product roadmap
March 2020 till May 2020 Nivaura. London.
Project Manager
- Project Planning, including looking at budget, timescales, etc.
- Client engagement and management throughout the full project lifecycle
- Delivering Projects in line with Project Management frameworks
- Document creation such as the Functional Specification documentation etc.
- QA and testing
March 2019 till March 2020 Dynamo Software. London.
Project Manager / Customer Success
- Plan, manage and deliver projects to ensure a successful completion
- Assume responsibility for the initiation, development, and delivery of projects
- Produce the project definition to include scope, roles, budget, timescale and resources
- Prepare project plans asking input from technical resources
- Achieve sign off from clients and other stakeholders at key stages of the project
- Undertake post implementation previews of projects
- Use the Agile method to deliver projects
- Maintain and grow the recurring and consulting revenue
- Develop cross-functional partnerships with sales, implementations and other teams
- Develop strong customer relationships and serve in the role of advisor to customers
- Identify and mitigate client and key stakeholder risks
October 2017 – Mar 2019 Insurity. London.
Project Manager/Account Manager
- Executing website change projects
- Driving improvements on best practice for internal processes
- Running workshops, regular project status meetings and onsite training
- Relationship manager of some of the world’s largest insurers and brokers – AIG international, Lloyd’s of London, Northern Marine Underwriters, XL, AXA and so on
- Led a large XL website and Certificate rebranding project after the AXA buyout
- Gathering and documenting requirements from clients
- Building and maintaining relationships with client executives and key business users to maximise new revenue opportunities through system enhancements and projects
April 2016 – October 2017 Diligent. London.
Product Support Technician
- Data migration for Software integration
- Answering incoming support related queries
- Delivering remote training sessions and third-party software installations
- Creation and escalation of feature requests and bug reports
- Software and JIRA testing
- Working closely with various teams to bring about a timely conclusion to projects
July 2015 – March 2016 Golin International Ltd. London.
Finance Assistant (Management Accounting)
- Manage the projects and accounts of prestigious clients like Unilever, Tesco, Sainsbury etc
Mar 2013 – July 2015 Bentley Designs. London.
Accounts Assistant (Sales and Purchase Ledger Accounting Management)
Aug 2012 – Mar 2013 Technicolor. London.
Query Management Assistant
