Farheen Rakhangi

Retail leader with 10+ years of proven experience driving sales performance, customer satisfaction, and team development in fast-paced retail environments. Expert in customer service strategy, store operations, and inventory control. Passionate about building high-performing teams, implementing commercial strategies, and creating seamless customer experiences.

Store Manager - Homebox-Landmark group

(2024-07)

• Manage a 22,000 sqft retail store with a team of 16, ensuring high standards of customer service, staff productivity, and policy compliance.
• Champion a customer-first culture through structured training, complaint resolution, and seamless in-store service delivery.
• Consistently exceed sales targets and productivity KPIs (sales per person/day) while optimizing labor and operating expenses.
• Lead end-to-end inventory management including POS oversight, backroom control, and stock loss prevention.
• Execute visual merchandising aligned with brand guidelines and seasonal campaigns.
• Prepare detailed reports on sales performance, profit analysis, and stock movement trends.
• Drive staff motivation and development through coaching, feedback, and succession planning.

Sales Team leader - IKEA India Private Limited

(2021-07 - 2024-06)

• Contributed 15% category sales share in Living Room, playing a key role in store revenue.
• Maintained top-tier floor standards and implemented effective product prioritization.
• Led scheduling to ensure optimal staffing levels during peak trading hours.
• Set clear performance targets and conducted continuous staff training.
• Partnered with internal teams on product launches, visual setups, and commercial planning.
• Recruited and onboarded new team members and enhanced team capability through training.
• Managed inventory counts and promptly resolved stock discrepancies.

Retail Manager - MAC Estee Lauder

(2019-09 - 2021-03)

• Developed and executed strategies to boost in-store sales and customer retention.
• Trained staff on premium service delivery and product expertise.
• Oversaw merchandising, stock control, and promotional execution.
• Analyzed store KPIs and implemented corrective actions.

Commercial section manager - Marks & Spencers

(2014-08 - 2019-08)

• Managed daily store operations and achieved sales targets.
• Conducted staff training and maintained visual merchandising compliance.
• Reduced shrinkage and resolved customer complaints in line with policy.
• Supported health, safety, and security procedures across the floor.

Bachelor - Management studies - Mumbai University