Farman Ullah

Dynamic and customer-focused professional with over 3 years of experience delivering exceptional service at Dubai Mall's ice cream popup, complemented by strong knowledge of port customs and logistics within DP World free zone operations. Eager to leverage my communication and problem-solving skills as a cabin crew member, and dedicated to contributing to a high-performing team with a passion for guest service excellence.

Costumer Agent (plus CCTV Operator On Port Costumes) - Dp World Dubai FZE - Dubai, UAE

(2023-01)

• Command & Control Centre (CCC) CCTV Operator | 2023 - Present (3 Years)
• Monitored and managed a highly complex network of 11,000+ cameras and 22 interconnected security systems to ensure total situational awareness across maritime ports and customs zones.
• Utilized Milestone advanced features to track container transport details, cross-referencing live video data with customs manifests to identify cargo discrepancies or security anomalies.
• Successfully maintained constant surveillance over waterways and docked vessels, proactively tracking yacht movements and water scanning zones to prevent unauthorized access or smuggling.
• Acted as the primary line of defense in the Command Center, identifying critical security breaches or safety hazards and instantly dispatching ground teams, port police, and customs officials.
• Extracted, archived, and meticulously logged high-definition video evidence for internal audits and government security reviews, maintaining a 100% compliance record under strict Dubai security laws.

Intermediate - Army Public School & College (2023-01)