Fathi Sahli

A highlymotivated and experienced Restaurant General Managerwith over 16 years of experience in the hospitality industry. I have a strong eye for detail and a great understanding of operational processes, from food preparation and service to customer service that I have acquired from both managerial and operational roles in the past.I have great communication and interpersonal skills, am a team player and have a proven record of delivering excellent customer service and organizational performance.

Restaurant General Manager, Hilton Skanes Beach Resort Monastir Tunisia 05/2023. Present

Manage day- to- day operations of the restaurant and ensure it runs smoothly Develop and implement operational strategies and policies

Handle customer inquiries and complaints in a professional and courteous manner Ensure compliance with all health, safety, and sanitation regulations

Supervise staff, including hiring, training and scheduling Oversee inventory and ordering of supplies

Monitor sales and financial performance and take corrective action as needed Develop marketing and promotional strategies to increase profits

Ensure quality of food and service standards are met.

Restaurant General Manager, Consolidated Contractors Company Qatar 07/2013 -04/2023

Monitor, assess, and manage restaurant operations to budget, increase profitability, and enhance customer satisfaction

Develop and implement strategies for efficient staff training and development

Manage and monitor financial performance, ensuring accuracy of data and compliance with organizational accounting guidelines

Implement rigorous quality assurance and risk management standards

Supervise and direct the activities of staff, ensuring that all tasks are completed in a timely manner Oversee the procurement, inventory management, and maintenance of restaurant supplies and equipment

Maintain positive relationships with customers, resolving complaints and addressing customer feedback in a timely manner

Restaurant General Manager, Four Seasons Tourism Muscat, Oman 01/2010 – 10/2012

Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages Resolve customer complaints about food quality or service.

Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate record. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.

Check quality of deliveries of fresh food and baked goods.

Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. Arrange for maintenance and repair of equipment and other services. Experience of providing catering services for large private parties and events.

Food & Beverage Manager, Jugurtha Palace Gafsa, Tunisia 03/2009 – 11/2009

My area of Responsibility F&B Operations at anew hotel (2/Restaurants, 2/Bar and1/ night-club 1/Conference room 700 seats)

Responsible for achieving the highest level of standards and customer satisfaction. Develop and train the F&B Team.

Suggest and discuss with superior for F&B continuous improvement. Set F&B budget, business plan, strategies discussion.

In cooperation with Sales & Marketing, plan and implement marketing strategies for the Food & Beverage Outlets.

Food & Beverage Manager, Tej Marhaba Hotel Sousse Tunisia10/2003 – 01/2009

Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Developed new recipes based on knowledge of consumer tastes,ideal nutritional needs and budgetary considerations. Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals. Enforced supply storage policies and monitored

Conditions to keep ingredients fresh and minimize waste.

Food & Beverage Manager, Radisson Resort & Thalasso Djerba .Tunisia 08/2001- 08/2003

Prepared for each shift by placing clean cutting board and utensil bath at workstation. Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.

Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Employed specialized baking techniques to create interesting food items and excel above competitor offerings.

Food & Beverage Manager, Palmeraie Sangho Club* M a r r a k e c h. Morocco05/2000 – 08/2001

Safely operated bakery ovens, fryers and mixers. Ensured smooth kitchen operation by overseeing daily product, Inventory, purchasing and receiving. Displayed positive and friendlyattitude towards customers and fellow team members.

Prepared for each shift by placing clean cutting board and utensil bath at workstation.

Food & Beverage Manager, Abha Palace Hotel ** Saudi Arabia– Asir 03/1997/ - 10/2000

Successfully increased revenue by sourcing alternative suppliers to reduce kitchen expenses. Estimated staffing needs and workloads, adjusting schedules to match service demands.

Garnished and arranged food items with focus on presentation to enhance customer experience. Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.

Education

Certificates

Certificate of BLS/AED from Hamad International Training Center

Certificate Fire Safety & Fire Prevention Training

Certificate HACCP ISO 22000

Certificate of Completion First Aid & CPR Course

Certificate Level 3 of HABC in supervising food Safety in Catering

Certificate House Awareness Training on Leadership

Certificateof formation in

H.A.C.C.P (HAZARDANALYSIS CRITICALCONTROL POINT)

CIEHLevel4infood safety Certificate

Certificate Level2Awarding Food Safety Basic Food Hygiene

Certificate Workingat Height CBT Course

Certificate CristalBasicFood (Hygiene course)