Fathima Zohara

Good Day

Im Fathimath Zohara you I have 2years of front office experience and have handled a wide range of clients’ inquiries and issues. I am patient and efficient in my work, and always maintain a positive attitude. These qualities have helped me succeed in my current role as a customer service representative.

As my quality control score indicates, I consistently resolve customer issues in a satisfactory manner. In addition, I have received positive feedback from clients regarding my work. Furthermore, I have successfully completed training courses related to customer service. I also have a highly organized work ethic.

I am confident that I can provide the same level of dedication and excellence to your company if given the opportunity.

FRONT DESK EXECUTIVE:(Customer service representative)

WESTERN INTERNATIONAL GROUP- NESTO HYPER MARKET

MUWAILEH, SHARJAH

JOB RESPONSIBILITY

• CustomerAssisting.
• IssuingwarrantyforElectronics& HomeAppliance items.
• Cash Handling.
• Deliver prompt and professional solutions for customer inquiries via phone, email,online chat etc.
• Exchanging Items with customer needs.
• Issuing credit notes for the exchanged return item.
• Handling and follow up of after sale warranty items.
• Billing home delivery items and follows.
• Follow up home delivery items by mailing for confirma- tions.
• Registeringhomeserviceitemsforservicebymailingto exact company and follow up.
• redeeming loyalty card.
• Issuing gift vouchers & promotions.
• Planet tax work.

CASHIER

AL MADINA HYPERMARKET

JOB RESPONSIBILITY

• Receive payments by cash, credit and debit cards.
• Handling cash. Issue receipts to customer
• Count money in cash drawers at the beginning and end of shift to ensure that amounts are correct.

Education: 

Master of commerce 

Mangalore university, Mangalore

Bachelor of Commerce

Mangalore university, Mangalore