Fatima Takhi

Versatile and detail-oriented Administrative Professional with over 7 years of administrative, reception, and coordination experience across healthcare and academic institutions in the UAE. Adept at office administration, client relations, schedule management, medical insurance coordination, and front-desk operations. Proficient in key industry software tools including Unicare, OpenJet insurance portal, and Microsoft 360 suite.

Highly organized, fluent in three languages, and skilled in managing high-volume operations with professionalism and confidentiality.

Dental Receptionist / Insurance Coordinator at Al Bustan Plus Medical Center (2025-06 – 2026-08)

• Managed front-desk operations, welcoming patients, managing appointments, and directing inquiries efficiently.
• Handled end-to-end medical insurance coordination, including eligibility verification, pre-authorizations, and claims processing through OpenJet and other UAE insurance portals.
• Utilized the Unicare software system for accurate patient data entry, scheduling, medical record updates, and billing management.
• Maintained full compliance with medical confidentiality and administrative standards, handling patient queries and resolving billing discrepancies.

Medical Receptionist / Medical Secretary at Ibn Sina Medical Center (2023-01 – 2025-05)

• Oversaw patient reception, check-in/check-out processes, and administrative documentation.
• Managed medical correspondence, organized patient files, and scheduled physician consultations and follow-up care.
• Coordinated with medical staff and insurance providers to streamline patient intake and approval procedures.
• Handled multi-line phone systems, emails, and patient scheduling software with accuracy and speed.

Administrator / Office Secretary at Gracia Group (2021-03 – 2022-12)

Executed daily administrative and clerical tasks to support smooth head-office operations.

• Drafted official correspondence, managed executive calendars, arranged meetings, and maintained office filing systems.
• Acted as the primary point of contact for external partners, visitors, and internal departments.
• Monitored office supplies inventory and coordinated facility vendor maintenance requests.

Campus Counselor / Student Advisor at Al Ain University (2018-10 – 2021-02)

• Provided guidance and administrative support to students regarding academic programs, campus procedures, and enrollment.
• Organized and maintained student records, ensuring strict adherence to academic policies and privacy guidelines.
• Facilitated communication between students, faculty, and administrative departments.
• Assisted in organizing campus events, orientation programs, and informational workshops.

Master's Degree in Political Science and International Relations – University of Algeria