Fawad Ali

Skilled IT Support Engineer with 6 years of hands-on experience in desktop support, Server administration, and network troubleshooting. Proficient in Active Directory, Office 365, VPN, Fortinet Firewalls, virtualization (Hyper V, VMware), and CCTV systems. Adept at managing LAN/WAN networks, providing remote/on-site support, and ensuring secure, stable IT environments. Reliable and solutions-focused with a strong technical foundation

Core Links Training Centre & IT Solutions IT Support Engineer | December 2021 – Apr 2025 • Working as an IT Support Engineer from December 2021 to April 2025 • Diagnosed and troubleshot hardware, software, and network issues, providing timely resolutions to ensure seamless IT operations.

• Maintain and manage company CCTV system and resolve issues at the same time • Provided first-line technical support by installing, upgrading, and repairing PCs across multiple on-site office locations, ensuring reliable system performance for users • Managed and maintained LAN, WAN, systems, providing diagnostic support and ensuring network connectivity across locations.
• Installed and configured LAN cabling and wireless access points, delivering stable and secure network connectivity across departments • Responsible for user account management through Active Directory, including account creation, permission settings, and password resets.
• Ensured new system deployments met configuration standards and resolved setup issues before handover to users.
• Maintained an up-to-date and accurate inventory of all IT assets, including hardware, software, and licensing, ensuring compliance and effective resource tracking.
• Supported and maintained virtualization environments using Hyper-V troubleshooting and managing multiple VMs for internal applications • Provided technical support for Outlook software, diagnosing and troubleshooting hardware and software-related issues.
• Managed and provided Office 365 admin portal support, including user management, password changes, and troubleshooting for both users and administrators.

Smart

Trainings & Consultancy Service SMC-Pvt.Ltd Desktop Support Engineer | July 2019 – Nov 2021 • Working as a Desktop Support Engineer from July 2019 to November 2021 • Responsible for diagnosing and troubleshooting hardware and software issues for desktops, laptops, printers, mobiles, and peripherals.

• Responsible for backup and restoring data for end users (iPhone, laptop, desktop, macOS).
• Responsible for installing, configuring, and maintaining hardware desktops, laptops, printers, scanners and software, including operating systems and applications.
• Troubleshoot and provide support for LAN/WAN and Access Point connectivity issues, ensuring timely resolution and maintaining network performance." • Responsible for providing end-user support for hardware and software issues across various devices and operating systems (Windows, macOS, iOS, Android).
• Responsible for providing comprehensive support for email clients Outlook, Gmail, collaboration platforms (Microsoft Teams,), and video conferencing tools (Zoom, Skype).
• Assisted users with password resets, account lockouts, email configurations, and basic Outlook/Gmail support. Provided hands-on support for virtualization platforms, including creating and configuring new virtual machines (VMs) using Hyper-V • Coordinated with IT Helpdesk to resolve hardware/software issues on desktops and laptops • Supported network device setups, including routers and wireless access points, troubleshooting LAN/WAN, District Emergency Operation Center KP IT Technician | July 2018 - June 2019 • Installed, configured, and maintained IT equipment (PCs, printers, scanners, access points, etc.), • Provided on-site technical support for hardware and software issues, troubleshooting and resolving technical problems promptly • Installed and upgraded PC components, including motherboards, RAM, HDD, and Graphics Card SSD to improve system performance and reliability.
• Performed chip-level diagnostics and repairs on desktops, laptops, and peripherals, ensuring efficient operation and reducing downtime.
• Installed, configured, and maintained computer hardware and software, ensuring optimal system performance for clients.
• Installed, configured, and maintained IT equipment such as PCs, printers, scanners, and other peripherals, ensuring proper functionality.
• Performed troubleshooting, diagnostic tests, and repairs for various hardware and software issues in PCs, laptops, and other electronic devices.
• Conducted chip-level repairs for computer power supplies, motherboards, RAM, hard disks, 3D cards, and other internal components.
• Provided technical support for desktop hardware and software issues, offering solutions to end users and improving system efficiency.
• Repaired laptops, desktops, and peripherals, providing timely diagnostics and solutions to hardware failures.
• Extensive experience in repairing and upgrading computer components and peripherals

Bachelor of Science (Computer Science) -University of Peshawar

One Year Diploma in Information Technology