Fazly Lantra

I'm a well motivated and ready. For new challenges.

1. 2012 – (Till date)
2.  
3. Gulf Agency Company (Dubai) L.L.C.

• Receiving inquiries, conducting pre-move surveys for local and international moves for all corporate accounts as well as walk in clients, if required.
• Preparing local (residences and offices) and international (import/ export) quotations.
• Verify quotes and tailoring it based on client’s and corporate requirements.
• Single point of contact liaising with clients/ account to follow up on quotations, advising updates on shipments, obtaining required documentation and authorization, and clarifying any questions or concerns throughout the move, while ensuring client satisfaction.
• Source lower rates from suppliers, freight as well as destination agents.
• Hand over all confirmed moves to the operations coordinator with clear and complete instructions of the customer’s requirements and survey results.
• Coordinating the work schedule of the sales and operations department.
• Job site visits to ensure the move is going smoothly and according to client’s expectations.
• Handling complaints and ensure we follow the right course of action and settle any disputes in the most amicable manner and within the shortest span of time.
• Liaising with Insurance brokers to settle claims that are not settled in a timely fashion and holding monthly meeting to review the pending claims.
• Completing weekly sales reports of confirmed, lost and pending jobs as well Sales Meetings and ensuring all details are complete in the GAC move system.

1.  
2.  
3. 2010 – 2012
4.  
5. Gulf Agency Company (Dubai) L.L.C.

• Imports operation. (Logistics)
• Collection of appropriate Documentation for the Customs clearance. (Client and Agent)
• Coordination with port with the post Customs.
• Clearance and delivery of shipments.
• Coordination with Agents and clients.
• Keeping the client and agent well informed on the status of shipments.
• Planning delivery of shipments coordination

1.  
2. 2008 – 2010
3.  
4. Gulf Agency Company (Dubai) L.L.C.

• Updating the NYK system and in-house system.
• Vessel Operations (with partners / Port).

1.  
2. 2006 – 2008
3.  
4. Akbar Pharmaceuticals PVT LTD.

• Successfully achieved Targets.
• Successful increased sales by 80 percent.
• Established a better Customer base.

Suntel Ltd.

Customer Retention Executive (Marketing)

• Successfully achieved 82 percent of removal targets 
• Successful in Recoveries
• Minimizing churning of customers.

1. ACADEMIC

• Advance Level Department of Examinations, Sri Lanka August 2003.
• Ordinary Level Department of Examinations, Sri Lanka December 2000.

1.  
2. PROFESSIONAL
3. Sri Lanka Institute of Marketing

• Preliminary Certificate of Marketing (Succesfuly Completed)

1.  
2. ADDITIONAL

• Customer service training (FIDI Academy)
• How to sell effectively (FIDI Academy)
• Leadership Development program.
• Interact leadership training program.
• How to collect you overdue debts seminar organized by Institute of Techno – Management Pvt. Ltd.
• Marketing and selling excellence seminar organized by CMCC.