Ferjani Fatma
Booking Manager
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نبذة
Dynamic hospitality professional with a Master’s in Tourism Management and over 7 years of international experience in reservations, guest relations, and front office operations. Recognized for driving guest satisfaction, streamlining booking processes, and leading high-performing teams. Skilled in upselling, revenue optimization, and building strong client relationship to support business growth in competitive markets.
الخبرة
Reservations
Manager,
Iberostar
Averroes
•
Led the reservations team, ensuring smooth daily operations and guest satisfaction.
•
Increased efficiency of booking processes by maintaining accurate systems and implementing new procedures.
feedback to team members.
•
Supervised and trained front desk staff, enhancing service quality and team performance.
•
Managed group and MICE bookings, boosting occupancy rates and revenue generation.
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Recognized for maintaining consistently high customer satisfaction scores
التعليم
Professional
Master in
Hospitality,
ISG specializing in Business Management and Tourism Management, with a commendable grade of 16/20.
09/2016 – 09/2018
Sousse, Tunisia
Bachelor in
Management
Sciences,
ISG specializing in Business Administration : Hospitality and Tourism Management.
