Genevieve Gualberto

Proactive and detail-oriented Software Engineer with 4 years of experience in enterprise-level utility billing systems, specializing in Oracle Utilities CC&B, ServiceNow, and automation using Automic Web Interface. SQL queries for data analysis and streamline issue resolution workflows. Seeking to contribute technical expertise and problem-solving skills to a forward-thinking organization focused on innovation and operational excellence.

ASSOCIATE SOFTWARE ENGINEER

Accenture Inc. Philippines (4 years)

• Project Role - Packaged App Development Associate
• Spearheaded automation of recurring operational tasks using AutomicWeb Interface, enhancing efficiency in supporting Oracle Utilities CCB environments and improving incident response time via ServiceNow.
• Utilized Oracle SQL Developer to write and optimize queries supporting data integrity and operational reporting for Oracle Utilities CCB, reducing time-to-resolution on data-related tickets.
• Supported application lifecycle and deployment tracking using Azure DevOps while providing Tier 2/3 support for Oracle Utilities CCB.
• Improved SLA compliance by integrating automation and reducing manual workload and ensuring seamless execution of time-critical processes tied to Oracle Utilities systems.

BACHELOR’S DEGREE IN MECHATRONICS ENGINEERING

Batangas State University || 2014-2020