Ghadeer Sleem

Dedicated Medical Receptionist with strong experience in customer service, insurance processing, patient coordination, and front-desk management. Skilled in creating a welcoming environment, maintaining patient confidentiality, organizing schedules, and supporting medical teams. A fast learner with excellent communication skills and the ability to handle pressure professionally.

Medical Receptionist / Patient Coordinator at MMC Poly Clinic (Majma Al Sheikh Manea Medical Center) (2024-11 – 2025-03-30)

• Welcomed patients and handled inquiries in person, by phone, and online while maintaining a professional reception area.
• Managed doctors' appointments, patient records, billing, and payments using EMR+.
• Verified insurance eligibility and coordinated approvals efficiently.
• Supported doctors and nurses with daily administrative and operational tasks.
• Promoted clinic services, followed up with patients, and contributed to sales targets and patient satisfaction.
• Maintained confidentiality of patient information and medical records.

DENTAL & AESTHETIC COORDINATOR at Pure Aesthetic Medical Center (2024-05 – 2024-11)

• Managed incoming calls, appointment scheduling, and patient inquiries.
• Coordinated front-desk operations and patient experience.
• Followed up on appointments, treatments, and aftercare.
• Promoted services, packages, and special offers to increase bookings.
• Converted inquiries into consultations and appointments.
• Managed social media/customer communication and admin support customer service agent & Receptionist at Golden sands hotel creek (2023-09 – 2024-05)
• Assisting hotel guests with bookings, transportation, and special requests.
• Providing information about local attractions and services.
• Resolving complaints professionally to ensure guest satisfaction.
• Overseeing housekeeping standards and inventory coordination.
• Handling guest relations and ensuring a personalized experience.

Bachelor's Degree in Dental Medicine and Surgery (2017 – 2022)