ServiceNow Technical Consultant/Developer
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ServiceNow Developer for 4 years and 8 months
ServiceNow Technical Consultant/Application Developer
Thirdera, Inc. - Translates stories to actual application development
Accenture ServiceNow Application Developer for Boehringer Ingelheim Project (Nov 2020 – Present)
•Responsible for developing new applications/enhancements based on stories created by the business process owners
•Responsible for creating implementation guidelines, solution documentation and also peer review documents.
•Also, part of the Problem Management Team, responsible for fixing issues within the ServiceNow instance.
ServiceNow Application Developer for Kerry Foods Project (Sept – Oct 2020)
•Responsible for post deployment/hypercare support
•Fixes defects and issues
•Delivers additional requirements
•Provides workaround for currently open issues
•Communicate technicalities with the client regarding fixes and enhancements
ServiceNow Application Developer for Accenture Internal Project (Sept 2019-Sept 2020)
•Fortifies application by creating permanent fixes for long-term recurring issues
•Provides impact assessment for every change and enhancement
•Deliver enhancements requested by the business team
•Investigate issues raised thru incident tickets and provide root cause analysis and fixes
•Provides support and testing during and after deployment
•Configure or create new applications and modules
•Responsible for proper communication with the project’s APM for request specifications
•Enhance workflows and fix workflow issues
•Responsible for debugging current client-side and server-side scripts, e.g. client scripts, business rules, script includes
ServiceNow Administrator for Accenture Internal Project (April 2018 – 2019)
•Responsible for resolving issues raised by users thru Incident Management process
•Assist users for newly deployed application features
•Creates Knowledge base for business processes
•Fulfill Service requests and apply application configurations
•Daily performance and ticket monitoring
•Creates weekly application metrics/report
•Assess requests or incidents for possible enhancement or fix and coordinate with the development team for changes
•Aids in Functional & UAT Testing and Defect Management
•Responsible for user administration and application access provision
•Provides support and testing during and after deployment
Graduate of Bachelor of Science in Electronics Engineering (2011-2015)
