Gokul Vijayakumar

Results-driven Project Management Professional with 5+ years coordinating cross-functional projects worth $16M+. Delivered 95% on-time project completion while managing 100+ stakeholders across multiple industries. Proven expertise in risk mitigation, process optimization, and autonomous project execution in fast-paced professional services environments. Skilled in Agile frameworks, Jira, stakeholder management, and data analytics.

Project and Product Manager - Project Management Office (PMO) - USDC Global - Bengaluru, India

(2025-03)

• Orchestrated project coordination across $16M budget initiative, achieving 95% on-time delivery and reducing timeline delays by 30%.
• Facilitated cross-functional discussions with 20+ senior leaders, generating actionable insights that improved stakeholder alignment by 100%.
• Managed 200+ project requirements autonomously, prioritizing product backlog, optimizing resource allocation and delivering projects within tight deadlines.
• Implemented critical project documentation including issue register, UAT documentation, change request register, risk management register with 98% resolution accuracy.

Root Cause Analyst/ Business Analyst –Commercial Operations - Currys plc. - London, UK

(2023-01 - 2024-12)

• Championed end-to-end customer journey analysis for multi-channel customer experience transformation, leveraging root cause analysis, process mapping and data analysis to reduce sales, service and claims customer complaints by 50%.
• Led cross-functional workshops and solution analysis sessions with 15+ stakeholders, achieving 100% alignment on business requirements and building quality relationships across organizational levels.
• Established comprehensive risk assessment framework in regulated environment, resulting in 50% reduction in operational complaints across multiple business units.

Senior Engineer/ Project and Product Manager - HD Hyundai Construction Equipment India Pvt. Ltd. - Pune, India

(2018-09 - 2021-04)

• Analyzed product issues and presented the findings in cross functional meeting to senior management team, driving 150% increase in warranty period through continuous product improvement initiatives.
• Designed and deployed KPI tracking dashboard for dealership management, improving operational efficiency by 10% through data-driven insights.
• Led requirement gathering, solution evaluation and product backlog management for digital transformation program, reducing warranty processing time by 25% through process optimization.
• Spearheaded telematics product support reducing failure rate by 60% through product analysis and delivered Pan India training to service engineers, regional and area managers, improving technical competence and customer satisfaction by 25%.

Master of Science - Business Analytics and Decision Sciences - Leeds Business School, University of Leeds

Bachelor of Technology - Mechanical Engineering - Mar Athanasius College of Engineering