Hadeer Hesham

I’M PROFESSIONAL WITH PROGRESSIVE EXPERIENCE IN A MANAGEMENT CAPACITY WITHIN THE IT and BANKING INDUSTRY, INCLUDING TEAM MANAGEMENT, OFFICE MANAGEMENT & QUALITY CONTROL. 12+ YEARS OF TEAM MANAGEMENT EXPERIENCE INCLUDES TOTAL PROFIT AND LOSS RESPONSIBILITY, BUDGET PREPARATION, CONTROLLING EXPENDITURES, INCREASING SALES, IMPROVING TEAM PERFORMANCE, ALL ACTIVITIES OF PERSONAL SUPERVISION AND MANAGEMENT, ENSURING COMPLIANCE WITH POLICIES AND ESTABLISHED PRACTICES, INTERPRETING REGULATIONS, DEVELOPING EXCELLENT CUSTOMER RAPPORT, RESOLVING PROBLEMS, AND PROJECT MANAGEMENT ACTIVITIES.

Involved in operations, risk management, and back/front office duties.

Apply excellent critical thinking and problem resolution skills to all projects undertaken.

Employ highest levels of customer service and quality control to daily management practices, to ensure client satisfaction and generate repeat business.

Conducts comprehensive research on market leading trends and provides innovative solutions through the use of technology.

Has a verifiable record for exceeding goals, as well as establishing, conveying, and implementing organization's vision.

1- BUSINESS DEVELOPMENT

STRATEGIC PLANNING

KEY ACCOUNT MANAGEMENT

PROSPECTING & LEAD GENERATION CUSTOMER SERVICE

• BUSINESS ANALYSIS

2- RISK & COMPLIANCE MANAGEMENT *FINANCIAL ANALYSIS

*CREDIT ANALYSIS *RISK MITIGATION *RULES & REGULATIONS

3- PEOPLE MANAGEMENT

*LEADERSHIP & SUPERVISION *TRAINING & DEVELOPMENT *TEAM MANAGEMENT

*GOAL FOCUSED

4-OPERATIONS MANAGEMENT & SERVICING *GOVERNANCE IMPLEMENTATION *CUSTOMER SERVICE & SUPPORT *ADMINISTRATION

*QUALITY ASSURANCE

o Qualification: Masters degree o Field study: Business Administration.

o Name of University: Chiefly business School in UAE.

o Graduation Date: 2015

o Grade: Very Good