Hafsan Mattummal

/Professional Workshop

Administrator with 15 years of experience in the car dealership and Auto Repair business.

Exceptional customer service,

successful in cold calling and deep automobile knowledge. Looking for a position that will require a resourceful professional.

A well organized and careful listener with genuine interest in solving the customer’s problem possessing rich experience of over 9 years in Automotive

Service Sector.

Excellent in providing customers with advice pertaining to the upkeep and care of their cars.

Proficient in dealership service shop and serves as the liaison between the customers and the workshop team.

Familiar with modern Service techniques in Automobile service sector

Good knowledge in Warranty and

Insurance Claims.

DMS, GDMS, SAP Functional

Expertise

Brand Experience: Porsche,

Audi, Volkswagen, Skoda,

Hyundai, & Maruti Suzuki.

Clear awareness of KPI’s, strong communication, analytical,

problem solving and relation management skills. Keen understanding of the formalities and implementation of Quality

Systems

Adheres to the Industry’s best practices and implements strategies towards reduction of cost and improved profits in achieving organization goals.

Timelines for completion of tasks as per organisational standards by undertaking initiatives &

productive measures aimed to reduce cycle time.

Diploma in Automobile Engineering