Hamda H. M. Alketbi

Motivated and organized UAE National with a Bachelor's Degree in Tourism Guidance from the University of Sharjah. Experienced in customer communication, follow-ups, account-related matters, and administrative coordination. Strong interpersonal and organizational skills with the ability to communicate professionally with customers, manage multiple tasks, and maintain accurate information.

Responsible, adaptable, and eager to develop a long-term career in administration, customer service, HR, or related fields.

Career Objective: To join a professional organization where I can utilize my communication, customer service, organizational, and follow-up skills while gaining valuable experience and contributing positively to the organization's goals.

Customer Service & Customer Follow-Up - National Chairs Factory LLC

• Communicated with customers regarding inquiries, accounts, and outstanding payments.
• Followed up with customers and schools regarding outstanding balances.
• Maintained accurate customer and account information.
• Recorded customer communication and follow-up updates.
• Followed up on pending customer matters and requests.
• Coordinated information between customers and relevant company departments.
• Handled customers professionally and respectfully.
• Supported daily administrative tasks and organized customer information.

Volunteer - Mohammed Bin Rashid Al Maktoum Foundation

• Participated in volunteering activities and community initiatives.
• Worked collaboratively with team members and volunteers.
• Assisted with assigned activities and organizational tasks.
• Developed communication, teamwork, and organizational skills.

Bachelor's Degree - Tourism Guidance - University of Sharjah (2023)

High School Diploma - Al Bataeh School – Sharjah (2019)