Hana Hatem. SPHRi™

SPHRi™-certified Human Resources and Learning & Development professional with 5+ years of experience across the UAE, Syria and the UK, spanning HR operations, recruitment, performance management and professional training. Currently building the core HR systems at Al Darmaky, including the company's first complete job description framework, its first company-wide performance appraisal and its first training plan for a workforce of approximately 1,350 employees. Previously managed end-to-end HR at Hope Medical Centre, supporting 20% departmental growth, and delivered HR management and soft-skills training as a certified trainer (TOT).

Holds an MBA and a Bachelor's degree in Mechanical Engineering. Skilled in UAE Labour Law compliance, talent acquisition, onboarding and employee engagement. Fluent in Arabic, English and Spanish.

HR Training & Development Specialist at Al Darmaky Contracting & Agricultural Materials L.L.C. (2025-12 – Present)

• Lead Job Description (JD) management for Head Office and all project sites.
• Manage employee orientation and onboarding programs.
• Own and execute the performance appraisal process end to end, including design, rollout, evaluation and reporting.
• Lead Training & Development planning and management for a workforce of approximately 1,350 employees.
• Conduct performance analysis and identify capability gaps in coordination with department heads.
• Completed 100% of Job Descriptions for all employees across Head Office and core teams on all projects, a first for the company.
• Conducted the company's first company-wide performance appraisal for all employees.
• Evaluated the performance and operational effectiveness of Storekeepers and Timekeepers and developed a dedicated training and development plan for these roles.
• Finalized the comprehensive company-wide training plan and implemented more than 15 training courses, internally and externally.

Recruitment Consultant (Freelance) at Emirates BIO Farm (2025-09 – Present)

• Manage the full recruitment lifecycle, including sourcing, interviewing and selection for multiple departments.
• Partner with management to identify hiring needs and improve recruitment efficiency.
• Support employee onboarding and ensure compliance with UAE labour regulations.
• Hired 20 people, including the full Events team and restaurant team.
• Received management's acknowledgement for her contribution to the successful season launch.

Human Resources Manager at Hope Medical Centre (2024-02 – 2025-07)

• Managed end-to-end HR operations, including recruitment, onboarding, payroll administration, employee records, and compliance with labour laws and organizational policies.
• Led talent acquisition, including workforce planning, candidate sourcing, interviewing, selection and onboarding.
• Developed and maintained job descriptions to ensure role clarity, organizational alignment and effective workforce planning.
• Managed the performance appraisal process, supporting employee development, performance improvement and succession planning.
• Advised on employee relations matters, resolving workplace issues and fostering a positive and productive work environment.
• Prepared HR reports and workforce analytics to support management decision-making and continuous improvement.
• Increased employee satisfaction and engagement through targeted HR initiatives and employee support programs.
• Strengthened retention and reduced turnover by improving recruitment, onboarding and performance management practices.
• Supported 20% departmental growth through effective workforce planning, talent acquisition and HR process improvements.
• Improved HR documentation and procedures, enhancing operational efficiency and compliance.

Trainer (Human Resources Management, Secretary and Management Skills) at Ousos Training – Education – Development (2020-12 – 2025-07)

Talent Acquisition Specialist (Freelance) at Opuseek for Human Resources Services (2023-10 – 2024-01)

Life Skills Trainer (Part-time) at IECD – Institut Européen de Coopération et de Développement (2021-04 – 2022-06)

Trainer (Human Resources Management and Soft Skills) (Part-time) at Academia for Training and Consultancies (2020-12 – 2022-02)

Mechanical Engineer at MAS Company (2008-05 – 2009-04)

Sales Consultant at Bartercard Company (2006-04 – 2007-03)

Master's Degree in Management Sciences (MBA) – Higher Institute for Administrative Development, Damascus University (2017 – 2017)

Bachelor's Degree in Mechanical Engineering – Damascus University (2005 – 2005)