Hanadi Alshayib

Results-driven Bilingual Engineer 7 years of expertise in banking sector networks: deploying and maintaining LAN and WAN infrastructure (Switches and Routers configuration), working on Firewalls (Forti-GATE), Configure access point, Configure VPN infrastructure, Configure and troubleshoot VOIP system. Plus 3 years of experience as an IT-Support in private sector using latest tools and software, Ticketing system (ManageEngine), Azure, Microsoft 365. Strong track record of accurately conducting troubleshooting and excellent time management skills

• Expert level knowledge of General Networking (TCP/IP, OSI Model, Subnetting, common IP protocols like DNS, NTP, ICMP, IPv4, IPv6).
• Expert level knowledge of Routing and Switching (VLAN, 802.1Q, Link Aggregation, Link troubleshooting, protocols debugging).
• Expert level experience with BGP and OSPF.
• Expert level experience with IPSEC and/or GRE protocols.
• advanced level of experience in managing and supporting complex networks built on a number of different technologies (Cisco, Palo Alto).
• Excellent communication skills with all teams I was working with during previous years.
• High report Writing Skills in documentation my work.
• Familiar with active directory and windows server 2012 R2 system.
• Manage Engine Ticketing System.
• Installing and configuring computer hardware operating systems and applications.
• Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and works compliance within specified warranty requirements
• Respond to IT support queries in person, email, either over the phone or through remote access.

-Install, upgrade, support and troubleshoot Windows and authorized desktop applications, hardware, and peripheral equipment.

Master's degree in information systems and telecommunicating from University of Khartoum “2017”.