Hanan

Organized and detail-oriented administrative professional with solid experience in reception, client coordination, and front-desk operations within luxury hospitality and wellness environments in the UAE. Strong communication skills with the ability to manage schedules, handle confidential information, and provide high-level administrative and personal support. Fluent in Arabic and French, with working proficiency in English.

Seeking a role as Secretary or Personal Assistant in a professional office or executive environment.

Receptionist & Client Care at Kintsugi Ladies Spa (2025 – Present)

• Managed daily appointment scheduling and calendar coordination
• Welcomed clients and ensured a professional front-desk experience
• Handled phone calls, WhatsApp inquiries, and email communication
• Processed payments, invoices, and client records accurately
• Maintained client confidentiality and service standards
• Coordinated with therapists and management to ensure smooth operations

Receptionist & Customer Service at Sufret Maryam Restaurant (2024 – 2025)

• Managed front desk reception and reservation system
• Answered calls, handled guest inquiries, and scheduled bookings
• Assisted VIP guests and ensured personalized service
• Coordinated between service staff and management
• Maintained daily reports and supported administrative tasks

Hostess & Customer Service at Firebazz Arabic Restaurant (2022 – 2023)

• Welcomed guests and managed seating arrangements
• Handled customer requests and complaints professionally
• Supported front-of-house operations during peak hours
• Ensured a high standard of guest experience and service quality

Bachelor’s Degree – Tishreen University