Fredlamu Wamala

Customer Service and Office Administration professional with over 10 years of experience in call center operations, front desk administration, CRM management, and customer support across utilities, community management, and large-scale events in the UAE and Uganda. Proven ability to handle high call volumes, resolve complaints efficiently, manage administrative tasks, and exceed KPIs. Strong communicator with excellent customer handling, reporting, and organizational skills.

Customer Service Representative Transguard Group – Dubai Holding Community Management (DHCM) Dubai, UAE | June 2024 – Present

• Serve as the first point of contact for residents and stakeholders, handling inquiries and complaints professionally
• Manage inbound and outbound calls while maintaining excellent customer service standards • Update and maintain CRM records with 100% accuracy
• Coordinate with facility management teams to ensure timely issue resolution
• Enhance customer satisfaction through proactive communication and follow-ups

Bachelor of Information Technology (BIT) – Network & System Administration Makerere University, Kampala, Uganda | 2010