Hayat Mohammad

Experienced IT Server Desk with 5 years of experience optimizing productivity, efficiency and service quality.

IT Server Administrator Al-Wethaq Electrician Marketing Services Dubai, UAE  Serve as the first contact with customers who need technical assistance via the phone or email.  Provide quick resolution and excellent customer service.  Follow-up with customers keep record of problems and their resolution.  Provide needed information on IT products or services.  Perform troubleshooting using different techniques.  Provide feedback on processes and make recommendations on areas to improve.  Suggest improvements on procedures.  install, configure, and maintain various types of hardware and software, which often involves creating user accounts, carrying out backup and recovery functions, and monitoring the performance of servers at all times. Hayat AL-Mohammad Information Technology and Computer Engineering IT Service Desk Syriatel Communications Co Aleppo, Syria  Creates a ticket each time a user submits a support request.  Conducts ticket routing and automation this helps in the organization and handling of queries.  Customer service knowledge base.  Create a database of information that promotes self-service this knowledge management ensures that customers can get an answer to common queries.  Organization of a company's assets for easier access to relevant information it includes a configuration management database (CMDB) and asset valuation.  Automation day-to-day tasks and escalated such that the team members can focus on valuable work.  Incident Management Support.

Information Technology and Computer Engineering |Aleppo University  Personal Project :  Solve cutting stock problem using genetic algorithm.  Design of Android application for internal transport.