Head Administrator - Luxury Properties & Management LLC - Beirut, Lebanon
(2025-07)
- Working closely with the Operations Manager and CEO to keep daily operations on track.
- Managing work orders upon receiving requests from clients while providing consistent updates through phone calls, emails, and client portals.
- Coordinating with dispatchers by sending necessary documents and following up to stay aligned with dispatch progress.
- Submitting quotes, invoices, and supporting documents to clients via emails and portals.
- Handling technician check-ins and check-outs to ensure efficient service delivery.
- Updating shared Google Excel Sheets and organizing files such as before/after pictures, sign-offs, and invoice documentation.
Business Development Representative (Remote) - Holo - Dubai, UAE
(2024-07 - 2026-04)
- Conducting high volumes of daily outbound calls to engage potential buyers, revive interest, and build long-term trust and relationships.
- Collaborating closely with the concierge managers to identify and present tailored property solutions aligned with buyer preferences and investment goals.
- Utilizing CRM tools to track lead progress, document interactions, and ensure a seamless client experience.
- Working closely with the Sales Director to align strategies and drive efforts towards achieving sales goals.
- Consistently surpassing monthly sales targets by effectively converting leads into clients ensuring consistent progress and successful outcomes.
Account Executive - CCINTL - Beirut, Lebanon
(2023-10 - 2024-07)
- Handling incoming transfers and requalifying leads based on their debt amount and income.
- Building and maintaining lasting relationships with clients by understanding their focus and anticipating their needs.
- Answering customer questions, suggesting payment plans and planning course of action to help the debtor resolve their unpaid credit cards and unsecured loans.
- Keeping track of assigned accounts to identify outstanding debts.
- Contacting and locating debtors to inquire of their payment status.
- Achieving an average of 12 closed deals per month by successfully facilitating debt relief settlement enrollments for clients, resulting in an approximate value of $200,000.
Sales Representative - CCINTL - Beirut, Lebanon
(2021-05 - 2023-10)
- Handling inbound and outbound calls to present the company's auto warranty, health insurance plans and other services.
- Managing a high call volume of around 30 calls per hour and answering the prospects' inquiries about the company's services.
- Consistently achieving a quota of 200 qualified leads per month.
- Verifying prospects' information before transferring them to a senior sales advisor.
- Training new agents on how to professionally speak to and handle prospective clients on call to further drive sales.
Lead Generation, Part time - Reeel Animation - Beirut, Lebanon
(2021 - 2022)
- Meeting daily targets for lead generation, email preparation, and outreach.
- Maintaining accurate and consistent reporting on the CRM.
- Managing the accounts for assigned companies and ensuring timely responses to prospect emails.
- Building and maintaining professional relationships with clients and prospects.
- Collecting and analyzing data to prepare insightful sales reports.
- Setting up and attending meetings with potential clients to determine their needs.
Volunteer - Lebanese Red Cross - Beirut, Lebanon
(2018 - 2022)
- Taking charge of donation collection.
- Operating inbound blood bank calls.
Volunteer - Medair - Beirut, Lebanon
(2019 - 2020)
- Carrying out first aid psychological assessments for individuals affected by the Beirut blast.
- Utilizing my dedication and eagerness to help others by providing mental health support to those in need.
