Heba

Academic Operations and Program Coordination professional with 11 years of experience supporting higher education operations and the day-to-day delivery of a compulsory university-level Military Sciences program across 3 universities and 2 colleges. Experienced in student and academic services, registration, attendance, examinations, grades, academic records, scheduling, official communication, reporting, stakeholder coordination, digital process adoption, Microsoft Teams, university and examination systems, and first-line technology support. Bachelor of Software Engineering with current beginner-level learning in Python and SQL.

Military Science Department | Academic Operations & Program Coordination - APPLIED SCIENCE PRIVATE UNIVERSITY – JORDAN - Jordan

(2014 - 2025)

• Coordinated the day-to-day operation of a compulsory university-level Military Sciences program across 3 universities and 2 colleges.
• Managed academic processes including student registration, courses, attendance, schedules, examinations, grades, and academic records.
• Coordinated requirements and communication between universities, military departments, students, staff, and senior leadership.
• Prepared official correspondence, operational reports, statistical summaries, and leadership updates to support decisions and follow-up.
• Monitored attendance, examinations, staffing schedules, leave, duty requirements, and other operational activities, following issues through to completion.
• Used university information systems, examination systems, Excel, Microsoft Office, and Microsoft Teams to support academic delivery and operations.
• Adapted academic processes to online delivery during COVID-19, including setting up access, supporting Microsoft Teams, and developing practical examination procedures.
• Provided first-line computer and technology support, resolving common hardware, software, and system issues and coordinating with IT when escalation was required.

Technology & Computer Department Supervisor - IBN RUSHD SCHOOL – JORDAN - Jordan

(2013 - 2015)

• Supervised day-to-day computer and technology operations supporting teachers and school staff.
• Provided first-line support for common computer, software, and technology issues and coordinated escalation when required.

Bachelor - Software Engineering - Applied Science Private University, Jordan (2014)