Hellan Said

Implementation Consultant 

Uberall, North America, Montreal, QC

• Facilitate the technical onboarding process for partners and clients by working directly with their Ops team and taking the lead on data migration, Google and Facebook connection. 
• Scope upsell opportunities by genuinely anticipating the needs of clients.
• Train new clients to use our self-serve location marketing software to optimize their brand presence, online reputation etc. 
• Liaise with managed clients after the implementation process ensuring locations are displaying consistent information and data is synced to all directories in the product plan 

Security & Fraud Prevention/Customer Experience

SSENSE, Montreal

• Responsible for the minimization of fraud using online public records corresponding to transaction information and AI algorithms.
• Onboard new staff by creating and facilitating training materials, providing one-on-one shadowing, leading workshops and offering support on Slack, Google Meet and other platforms. 
• Turning complex procedures and processes into digestible documents and workshops to ensure new contract members are equipped to succeed during sale periods
• Supervise security team and support by directly interacting with payment processors and banks as well as 

Knot Standard, Dubai, UAE

• Sold and designed suits for clients within projects ranging from 4-6 weeks 
• Consistently delivered sales targets surpassing quotas 
• Worked with luxury brands such as Zegna, Loro Piana, Holland & Sherry, Ariston etc.
• Selected appropriate pieces from fashion collections for photo shoots.
• styled important figures in Dubai such as government officials, entertainers, and influencers

Account Service Representative

Royal Bank of Canada, Vancouver, BC

• Recognized for exceptional customer satisfaction ratings; promoted 4 times within 3 years.
• Resolved customer fraud reports; provided appropriate solutions and alternatives within the time limits.
• Facilitated customer service and fraud training for new and existing colleagues.

EDUCATION

Bachelor of Arts in Women’s Studies with a focus in Psychology

Concordia University - Montreal, QC September 2016 - December 2019

TESOL [Completed the 120 Hours TESOL Certification]

CAPM [Completed the Certified Associate in Project Management Certification]

SheCodes Certificate [Coding basics including C++, HTML, Java]

European Systems of Human Rights Protection Certification [Viadrina University, Germany]

SKILLS

• Languages: English (native), Kurdish Sorani (Native), French (beginner).

• IT skills:  proficient in G Suite applications, as well as communication and productivity tools such as Salesforce, Jira, Metabase, product board, Slack, Linked In, Skype, Zoom, Teamviewer and GoToMeeting, Zen Desk, Humanity, HQM, First-Data, WPP, Microsoft Office (Excel & Word, PowerPoint), Acrobat, Metabase, Bamboo HR, Work Day, 

• Other skills: workshop facilitation, project management, copywriting, social media content creation & management.

With a strong background in both sales and account management, I bring a wealth of experience to the table. In my current role as an Implementation Consultant at Uberall, I've honed my account management skills by facilitating the technical onboarding process for partners and clients, proactively identifying upsell opportunities, and ensuring clients optimize their brand presence through our location marketing software. Moreover, my tenure as a Bespoke Stylist Sales professional at Knot Standard in Dubai allowed me to excel in the art of sales. I consistently exceeded sales targets while working with luxury brands and styling high-profile individuals, including government officials and influencers. My dedication to customer satisfaction and resolving complex issues was further demonstrated during my time as an Account Service Representative at the Royal Bank of Canada, where I received multiple promotions and provided valuable training to colleagues. These experiences collectively showcase my expertise in account management and sales, making me a valuable asset in driving business growth and client satisfaction.

My educational journey reflects a well-rounded foundation that uniquely complements my sales expertise. I earned a Bachelor of Arts in Women's Studies with a focus on Psychology from Concordia University in Montreal, demonstrating my aptitude for understanding human behavior and psychology, which is invaluable in sales and account management. Prior to that, I pursued an Associate of Arts at Langara College in Vancouver, broadening my knowledge base. Additionally, my diverse learning extends to certifications, including a 120-hour TESOL certification, CAPM (Certified Associate in Project Management), SheCodes Certificate encompassing coding basics, and an European Systems of Human Rights Protection Certification from Viadrina University in Germany. This diverse educational background equips me with a versatile skill set, allowing me to approach sales with a unique perspective, understanding both the intricacies of human behavior and the technical aspects of project management and technology.