Hemal Edirisinghe

I'm a qualified IT professional with over 8 years of industry experience in

Banking & Information

Technology, specializing in

Production Support, IBM i (AS/400)

operations, administration and disaster recovery. I'm adept at handling several tasks daily and competent in working under pressure.

Senior Engineer - Operations Center

2023 JUL - PRESENT

Wiley - Sri Lanka

Operations Center provides over all support and monitoring for

Wiley’s entire applications and other systems. As a Senior Engineer at

Operations Center, I oversee the overall operations, administration &

monitoring of Wiley's CORE Production System - IBM I (AS/400) &

Dev/QA systems which includes,

Production monitoring and 24x7x365 support across global regions - USA, UK, Canada, Australia, and Singapore

EOD Processing, Job Submissions & Backup and Restore

Regular health checks, overall AS400 monitoring

IPL procedures, User Management, Error analysis/reporting.

Back- end bulk data processing, order processing, invoice processing

Report generation (ROBOT Reports).

Monitoring production jobs / job queues/ message queues

Plan and execute end-of-day activities, weekly, monthly &

quarterly activities

Plan and execute Fiscal Year End activities

Provide support for development team activities such as production deployments

Monitoring non-production backups, which are critical for development activities

Providing special support on production data transfer activities

Errors escalation and follow-up on production systems and Dev /

QA systems

Major incident support related to any incident involving AS/400

systems

Provide support for requests such as fraud report generation

Perform special operational ad-hoc activities based on requirements from Business stakeholders

Provide support for user requests such as job submissions, report generation, user profile elevations, and provision of access

Requirement gathering, evaluating tasks to be automate

Tools - IBM Access Client Solution, Big Panda, Splunk, Zabbix,

Confluence, Service Now

Engineer - Operations Center

2020 APR - 2023 JUL

Wiley - Sri Lanka

Operations Center provides over all support and monitoring for

Wiley’s entire applications and other systems. As an Engineer at

Operations Center, I was able to gain experience in the overall operations, administration & monitoring of Wiley's CORE

Production System - IBM I (AS/400) & Dev/QA systems which includes,

Production monitoring and 24x7x365 support across global regions - USA, UK, Canada, Australia, and Singapore

EOD Processing, Job Submissions & Backup and Restore

Regular health checks, overall AS400 monitoring

IPL procedures, User Management, Error analysis/reporting.

Back- end bulk data processing, order processing, invoice processing

Report generation (ROBOT Reports).

Monitoring production jobs / job queues/ message queues

Plan and execute end-of-day activities, weekly, monthly &

quarterly activities

Plan and execute Fiscal Year End activities

Provide support for development team activities such as production deployments

Monitoring non-production backups, which are critical for development activities

Providing special support on production data transfer activities

Errors escalation and follow-up on production systems and

Dev / QA systems

Major incident support related to any incident involving

AS/400 systems

Provide support for requests such as fraud report generation

Perform special operational ad-hoc activities based on requirements from Business stakeholders

Provide support for user requests such as job submissions,

report generation, user profile elevations, and provision of access

Requirement gathering, evaluating tasks to be automated

Tools - IBM Access Client Solution, Big Panda, Splunk, Zabbix,

Confluence, Service Now

Associate Data Center Assistant

2017 MAR - 2020 APR

Seylan Bank PLC - Sri Lanka

Overall operations and administration of the CORE Banking system IBM I (AS/400)

Plan & execute day end, month end and year end processes at entire Seylan Bank

Data communication monitoring on Leased lines, Satellite links and dial-up links

Monitor and troubleshoot all ATMs, ITM Modules, NODs and all CDM machines

Generate monthly bank statements to the entire Seylan

Bank customer base

24x7x365 support to over 180 branches island wide

Handle the entire operations of the Disaster Recovery Center.

Trainee Banking Assistant

2015 JUN - 2017 MAR

Seylan Bank PLC - Sri Lanka

Handling and engaging in overall activities of the branch banking operations and customer relationship management.

Handling of all branch cash operations such as deposits,

withdrawals, manager cheque encashment, pawning payments, fixed deposit placement and withdrawals.

Handling of foreign currency, NRFC accounts, and RFC accounts and buying and selling of foreign currency.

Handling of damaged notes and forged notes and procedures and guide lines of Central Bank of Sri Lanka.

Working with all kinds of remittances such as money gram,

sey cash, speed cash.

Clearance of daily outward cheques (posting of cheques,

cheque image scanning) and handling cheque returns and customers statements.

All activities of branch account opening, balance confirmations, MCQ issuing etc.

Provision of the customer service at its best and handling customers.

Handling of savings accounts, current accounts, fixed deposits, and foreign currency accounts.

Input and Issue of debit cards and working with the card management system.

Knowledge on statutory regulations such as Anti Money

Laundering (AML) and Know Your Customer (KYC).

All ATM operations of the branch such as cash loading, TIA balancing, ATM balancing.

Issuance and encashment of Foreign drafts, FCY, TC and

Traveler’s cards.

Carrying out different types of inward and outward local remittances such as SLIPS, CEFT, and Salary Diskettes.

Issuance of pay orders, placing of standing orders, inventory check and stock balancing.

London Metropolitan University

Bachelor of Engineering (Hons) in Computer Networking

2023

Wireless networks Network & Cloud security, Network

Security, Network Planning & Simulation

ESOFT Metro Campus

Diploma in Web Engineering

2012

UI/UX Design, web design/development, database management, web hosting & web programming

Dharmaraja College – Kandy

G.C.E. Advanced Level - Commerce & Economics

2014

Business Studies, Accounting, Economics