Hesham Ahmeeed

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Senior Service Coordinator at Nikki Beach Hotels and Resorts (2022-12 – Present)

Senior Service Coordinator managing front of house operations and guest relations.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
• Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
• Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Waiter Service Coordinator at Rotana Hotel (2020-11 – 2022-10)

Waiter Service Coordinator providing food and beverage service with strong team communication.

• Used strong communication skills to collaborate with team members to ensure efficient service.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Maintained bar stocks, replenishing daily as necessary.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.

Customer Service Representative at Etisalat (2018-07 – 2020-09)

Customer Service Representative managing customer relationships and resolving complaints.

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Diploma in High institute for computers and management information systems – Alexandria University (2016 – 2020)