Hizam Ca

Personable and professional experience in IT across Operations and Devops. Offering over an year of work experience in the full software development lifecycle and good knowledge in SDLC, SLAʼs and Database Management. Providing comprehensive technical support in installing, Troubleshooting, configuring applications , performing advanced support.

Responsible to monitor the system/application for uptime and performance, and to monitor the interfaces supported by the applications Manage server/ application availability and the usage of the application Adhere to the SLAs for incident resolution Proactive monitoring and handling of job/ process failures and other system incidents, and to investigate any data quality related issues. Identify root causes of the problems in the system using logs Interact with the users/ customers for tickets related to requests and incidents logged by the users to resolve them with the SLA's and to the users/customer satisfaction Interact with the users/ customers for tickets related to requests and incidents logged by the users to resolve them with the SLA's and to the users/customer satisfaction Ensure that escalation is done and followed up on time and timely backups. To perform the system changes adhered to organizational policies Troubleshoot system and network problems, diagnosing and reporting/following up anomalies to the appropriate teams

Degree in Batchelor of computer applications