Ian Smith Mugabi

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

10/2011 - 01/2022

TRANSGUARD GROUP LLC | DUBAI, UAE Supervisor - Cash In Transit

• Earned Employee Of the Month May 2017 for identifying external skimming activities which prevented huge loss to the company.
• Led team of six in absence of Senior Supervisor.
• Supervised operation of equipment and various gadgets of company and provide periodic and on-demand maintenance to ensure proper working of equipment.
• Verified the counting, sorting, and depositing of company cash in ATM and prepare all audit documentation procedures
• Monitored and performed petty cash fund reconciliation every month to meet accounting standards laid down by company.
• Reduced company loss from ATM skimmers by 40% through dedication and motivation of detailing every cash transaction on company ATM debit cards.
• Performed daily dispatch of field teams and issuance of field equipment accurately and efficiently, completing within allocated time frames.
• Enforced company standards and procedures to foster culture focused on health and safety.
• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.

03/2009 - 08/2011

TUSKYS SUPERMARKET | KAMPALA, UGANDA Head Cashier

• Implemented new customer service strategies, increasing customer satisfaction by 9% in 6 months.
• Resolved customer complaints and provided product information.
• Calculated total payments received each month and reconciled the results with total sales.
• Compiled and maintained non-monetary reports and records.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Maintained high productivity by efficiently processing cash, credit and debit payments.
• Drove store revenue by promoting add-on sales.
• Handled high-volume credit and cash transactions using Point Of Sale (POS)

systems efficiently.

• Monitored shop floor for suspicious customer behaviour and signs of theft,

following company procedures to prevent shoplifting.

• Worked closely with front-of-house staff to facilitate positive customer experiences.

01/2008 - 02/2009

AKRIGHT PROJECTS LTD | KAMPALA, UGANDA Realtor

• Generated lists of for-sale properties.
• Advised prospective clients on current market activities and desirable opportunities in neighborhoods.
• Created and maintained large client base by meeting needs and providing exceptional customer service.
• Promoted property sales through adverts, open houses and participation in multiple listing services.
• Expanded market share by executing successful sales strategies capitalizing on current conditions.
• Wrote contract documents, purchase agreements and closing statements.
• Communicated with owners regarding home and loan status.

High School Diploma from St. Henry’s College Kitovu