Ibrahim Abu zbeda

Skilled Delivery Manager with 20 years' experience, leveraging strong leadership, communication, route planning, time management, fleet management, and delivery scheduling skills. eager to bring proven operational excellence and a customer-focused mindset to drive your team's performance and growth.

Manager of a delivery company - urban craft - dubai

(2025-09)

• Managed daily operations of the delivery company to ensure timely and accurate order fulfillment
• Coordinated delivery schedules and routes to optimize workflow and resource utilization
• Supervised delivery staff, providing guidance and support to maintain service quality and reliability
• Monitored operational processes to identify issues and implement practical improvements
• Collaborated with internal teams and external partners to support smooth delivery activities
• Ensured compliance with company policies and delivery procedures to maintain safety and consistency
• Addressed delivery-related problems and customer concerns to uphold service standards
• Utilized extensive experience in delivery operations to support decision-making and team performance

Executive Director - Al Ghazal Delivery - Ajman

(2018-01 - 2025-11)

• Served as executive manager overseeing day-to-day operations and strategic direction of the organization
• Increased the number of drivers and vehicles to support business growth and service expansion
• Improved overall operational performance through more effective resource allocation and process optimization
• Led and coordinated driver teams to enhance reliability, safety, and service quality
• Collaborated with internal stakeholders to align operations with organizational goals and executive priorities

Executive Director - RAK Express - Ras Al Khaimah

(2006-02 - 2017-12)

• Started as a company driver, developing deep knowledge of routes across all Emirates and ensuring reliable, on-time deliveries
• Supervised a team of drivers, coordinating schedules and routes to improve daily operations and service quality
• Advanced to Operations Manager, overseeing fleet activities, driver performance and overall logistics processes
• Optimized drivers' routes and movements to enhance operational efficiency and reduce delivery delays
• Increased the number of cars and drivers, supporting business growth and expanding service capacity
• Organized and monitored delivery timelines with high accuracy, ensuring precise and timely order fulfillment

Bachelor of Business Administration - Commerce in Business Administration - Ain Shams (2003)

Bachelor of Technology - Automotive Technology - Technological College (2002)