Ibtisam Mousa

Organized and dedicated administrative professional with over 8 years of experience in coordination, communication, customer service, and multilingual support within leading healthcare institutions in the UAE. Skilled in scheduling, handling inquiries, documentation, parent communication, and administrative operations. Strong ability to work in multicultural environments while maintaining professionalism, confidentiality, and excellent organizational skills.

Seeking to contribute to a dynamic academic institution in an administrative role.

Patient & Family Education / Care Coordinator - Fakih Fertility Centre - Abu Dhabi, UAE

(2022-08)

• Coordinate appointments, schedules, and daily administrative operations.
• Communicate effectively with patients and families from diverse backgrounds.
• Prepare educational and informational materials.
• Handle documentation and maintain confidential records.
• Support front-desk coordination and customer service activities.

Patient Coordinator & Translator - Canadian Medical Centre - Abu Dhabi, UAE

(2020-08 - 2020-12)

• Managed appointment scheduling and patient inquiries.
• Assisted in organizing administrative workflows.
• Provided translation and communication support when required.

Administrative Support & Medical Interpreter - Royal Health Group (Czech Rehabilitation Hospital) - Al Ain, UAE

(2019-03 - 2019-07)

• Assisted with patient coordination and departmental communication.
• Maintained organized documentation and schedules.

Medical Translator / Administrative Coordinator - VPS Healthcare Group - Al Ain, UAE

(2017-04 - 2019-02)

• Coordinated communication between departments and patients.
• Assisted with administrative reporting and documentation.
• Supported daily operational activities.

Medical Translator / Administrative Assistant - Ain Al Khaleej Hospital - Al Ain, UAE

(2014-10 - 2016-11)

• Managed patient files and administrative documentation.
• Assisted front-desk operations and communication tasks.
• Participated in customer service and communication training.

Bachelor's Degree - Translation - Al Buraimi University College (2014)