Senior Windows Systems Engineer at EMISOFT COMPUTER SYSTEMS & COMMUNICATION (2022-10 – Present)
Systems Operations, Administration, and Maintenance
- Follow existing incident, problem, release, crisis and change management processes as well as provide feedback to improve said processes
- Manage Exchange and Active Directory Performance including replication
- Works independently designing and developing new Windows System solutions
- Exchange O365 account administration\ troubleshooting
- Exchange O365 deployment and migrations
- Microsoft Azure administration - adds moves, and changes
- Windows Migration Tools
- ADConnect, Azure AD - setup, and configuration trouble shooting implementing and supporting
- VMWare - setup, and configuration trouble shooting implementing and supporting
- Cisco IP Phone\ Cisco Call Manager - changes
- Cloud\AD\Exchange account administration (modify and mange user accounts and group permission's).
- PowerShell\ VB script expert knowledge
- BES administration\ troubleshooting
IT Manager at APPLIED TECHNOLOGIES LTD. (2006-02 – Present)
Systems Operations, Administration, and Maintenance
- Follow existing incident, problem, release, crisis and change management processes as well as provide feedback to improve said processes
- Manage Exchange and Active Directory Performance including replication
- Expert knowledge of development and implementation of GPOs, Server hardening and Microsoft Clustering technologies
- Create best practices and take charge of build decisions, infrastructure and systems software design on larger, more complex systems to achieve strategic objectives
- Created and maintained a comprehensive list of all Office 365 tenants, including email addresses, domains, and administrators
- Managed the migration of over 300 users from on-premises Exchange to Office 365 using PowerShell scripts
- Provide L3 ( Highest level ) of technical support by handling systems-related issues
- Support systems infrastructure, hardware, and software, including: analysis, planning, design, development, implementation, provisioning, upgrade and day-to-day operations
- Perform installation, evaluation, maintenance, and problem resolution for the SCCM server and DPs as well as release management deployments to PCs
- Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
- Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
- Developed and implemented all IT policies and procedures
Chief of IT Systems & Infrastructure at ROCKET SOFTWARE INC. (2010-10 – 2018-10)
- Support of multi-node, worldwide area AD-network.
- Troubleshoot of any incidents happen on production Windows Servers.
- Standardising and upgrading Production infrastructure.
- Rebuilding AD tree.
- Planning and Building DFS structure to provide file services worldwide. Support of incidents with DFS servers.
- Planning, building and support WSUS scheme in production, lab and users areas.
- Planning, building and support of System Center configuration Manager for production and end-user systems.
- Implemented Automatic patch system for Production and end-user systems. Building PXE-based OS deployment for user and production systems
- Manage Exchange and Active Directory Performance including replication
