Deleted User

SENIOR CUSTOMER RELATIONSHIP MANAGEMENT at OCTA PROPERTIES (2025-03 – Present)

Senior Customer Relationship Management role managing investor relations and client inquiries

Manage investor relations and respond to client inquiries, requests, and calls
Send installment reminder emails and follow up on payment collections
Perform collection allocation and maintain accurate CRM payment records
Share project construction updates and required documentation with investors
Handle property resale cases end-to-end, coordinating with clients and internal departments
Conduct client meetings and support investors throughout the customer journey
Prepare and maintain daily, monthly, and yearly CRM and collection reports
Manage submission of unit registrations through the relevant departments
Train and onboard new team members

CUSTOMER RELATIONSHIP MANAGEMENT at DAMAC PROPERTIES (2023-07 – 2025-02)

Customer Relationship Management handling customer service processes and walk-in clients

Revamped customer service processes, addressing walk-in clients
Responsible for handling customer inquiries, feedback, and complaints
Handling service requests and resolving complaints in a dynamic environment
Managed an average of 30 walk-in appointments daily, efficiently
Utilized CRM software to efficiently log and address service requests, ensuring accurate and timely solutions

SALES REPRESENTATIVE at Trafalgar Luxury Group (Aigner) (2021-03 – 2023-06)

Sales Representative assisting customers and promoting products

Assisted shoppers in finding the right products and provided relevant information
Delivered quality service in fitting rooms and followed up with customers
Processed transactions and captured customer information in the database
Promoted additional products to increase sales and customer satisfaction

CUSTOMER SERVICE REPRESENTATIVE at Bellaviso Medical Center (2020-02 – 2021-02)

Customer Service Representative providing medical center support and patient assistance

Provided excellent customer service, greeting and assisting patients
Created a positive first impression through energetic attitude and sincere approach
Handled telephonic and message inquiries professionally and promptly
Scheduled appointments and maintained accurate records
Assisted providers with information about products and services
Trained new joiners on service protocols and procedures

نبذة