Irish Deocareza

Experienced barista with 2 years in coffee service, focusing on espresso and cocktail preparation. Accounts officer with 4 years of expertise in financial transactions, including loan approvals and compliance management.

Business Support

Specialist with 3 years in administrative support, known for delivering high-quality customer service and stakeholder engagement.

Senior Barista/ Supervisory at Yellow dot Specialty Cafe (2023-08 – Present)

Specialising in espresso, latte art, diverse brewing techniques and cocktails. Consistently evaluate coffee beverages crafted by self and fellow baristas to uphold quality standards and enhance palate sensitivity.

• Specialising in espresso, latte art, diverse brewing techniques and cocktails
• Consistently evaluate coffee beverages crafted by self and fellow baristas to uphold quality standards and enhance palate sensitivity
• Assist in designing signature beverages and specialty coffee preparations
• Streamline and present delectable sweet and savoury dishes
• Streamlined inventory management processes for improved efficiency
• Maintained cleanliness and organisation of work area to enhance productivity
• Executed daily maintenance on coffee and espresso equipment to ensure optimal performance
• Guiding team members to uphold consistency and quality in coffee preparation, professionalism, patron service, hygiene & cleanliness
• Provide outstanding hospitality to guests and teammates
• Provide constructive feedback to team members to maintain consistency and uphold quality

Business Support Officer at Cycle house Philippines (2020-01 – 2023-04)

Providing prompt and professional coaching support to clients on effective business management strategies. Demonstrated extensive product knowledge to effectively troubleshoot and resolve customer issues.

• Providing prompt and professional coaching support to clients on effective business management strategies
• Demonstrated extensive product knowledge to effectively troubleshoot and resolve customer issues
• Documented client interactions thoroughly and accurately within system
• Offering guidance on client business marketing strategies
• Validate accuracy of financial records, including invoices, payments, and bank statements
• Uphold compliance with legal policies, practices, and standards
• Facilitate support during audits and financial reviews
• Address inquiries from clients, vendors, and various stakeholders

Account Officer at Card SMETRIF BANK (2017-01 – 2020-11)

Accounts officer with expertise in financial transactions, including loan approvals and compliance management.

• Streamlined loan approval processes, enhancing client satisfaction
• Promoted products to increase client engagement and retention
• Executed fieldwork for credit investigations, focusing on collection and verification of member-borrower documentation related to material assets and properties

Bachelor of Science in Business Administration Major in Microfinance – Forbes College (2014 – 2019)